At a Glance
- Tasks: Lead and inspire teams to deliver exceptional patient experiences across clinics.
- Company: Purpose-led organisation focused on compassionate patient care.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Make a real difference in patient care while driving operational excellence.
- Qualifications: Experience in managing customer-facing or administrative teams with strong organisational skills.
The predicted salary is between 32287 - 32287 € per year.
Location: Birmingham (covering Birmingham & Tamworth clinics)
Hours: 37.5 hours per week
Contract: Permanent
Salary: £32,287
Reports to: Clinic Director
About The Role
We’re seeking an experienced and driven Patient Services Manager to lead our front‑of‑house and administration teams across our Birmingham and Tamworth clinics. This is a fantastic opportunity to join a purpose‑led organisation where patient care is at the heart of everything we do. You’ll play a key role in delivering a seamless, high‑quality patient experience while driving operational excellence across both sites. Working closely with the Clinic Director and senior leadership team, you’ll lead day‑to‑day operations, enhance service delivery, and support continuous improvement initiatives, all while embodying Care Fertility’s values of Compassion, Collaboration and Expertise.
What You’ll Be Doing
- Leading and inspiring Reception and Administration teams across two clinic locations
- Ensuring a smooth, efficient, and patient‑focused service from first contact through to treatment
- Managing workloads, rotas, and resources to optimise team performance
- Monitoring KPIs and identifying opportunities to improve service delivery and efficiency
- Supporting clinic operations, including appointment scheduling and patient communications
- Maintaining high standards of data accuracy and compliance with internal policies and external regulations (including HFEA and GDPR)
- Working collaboratively with clinical and operational teams to enhance the patient journey
- Fostering a positive, supportive team culture focused on development and continuous improvement
About You
- Proven experience managing customer‑facing or administrative teams
- Strong organisational skills and the ability to manage multiple priorities effectively
- A proactive, solutions‑focused approach to problem‑solving
- Excellent communication skills and attention to detail
- Experience working to KPIs or service delivery targets
- Confidence working across multiple sites and collaborating with wider teams
- A genuine commitment to high‑quality care and service excellence
Patient Service Manager in Birmingham employer: CARE Fertility
At Care Fertility, we pride ourselves on being a purpose-led organisation that prioritises patient care and employee development. Our Birmingham and Tamworth clinics offer a collaborative work culture where you can thrive in your role as a Patient Services Manager, with opportunities for continuous improvement and professional growth. Join us to make a meaningful impact in the lives of our patients while enjoying a supportive environment that values compassion and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Care Fertility. A friendly chat can sometimes lead to a job offer before it even hits the job boards.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Care Fertility emphasises compassion and collaboration, think of examples from your past that showcase these traits. We want to see how you embody their mission!
✨Tip Number 3
Practice your communication skills! As a Patient Services Manager, you'll need to convey information clearly and effectively. Role-play with a friend or family member to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Patient Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Patient Services Manager role. Highlight your leadership experience and any relevant achievements in customer service or administration to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about patient care and how your values align with ours. Be specific about your experience and how it can enhance the patient journey at our clinics.
Showcase Your Team Leadership Skills:We want to see how you’ve led teams in the past. Share examples of how you’ve inspired and managed teams, especially in a customer-facing environment. This will help us understand your approach to fostering a positive team culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our purpose-led organisation.
How to prepare for a job interview at CARE Fertility
✨Know the Company Inside Out
Before your interview, take some time to research Care Fertility. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Leadership Skills
As a Patient Services Manager, you'll be leading teams across multiple locations. Prepare examples from your past experiences where you've successfully managed teams, improved service delivery, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific situations where you identified inefficiencies or improved patient experiences. Highlight your proactive approach and solutions-focused mindset, as these are key traits for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, operational challenges, or future initiatives at Care Fertility. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
