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- Tasks: Be the go-to person for customer queries and ensure outstanding service.
- Company: Join a caring, family-run business that values your growth.
- Benefits: Enjoy 25 days holiday, pension scheme, and exclusive discounts.
- Why this job: Make a real difference in customer satisfaction and develop your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fixed term contract with great opportunities for progression.
The predicted salary is between 30000 - 42000 £ per year.
Customer satisfaction underpins the success of our family-run business. Our Customer Care Co‑ordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs. With your strong communication skills and patient approach, you’ll own all day‑to‑day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits.
We are recruiting for a Customer Care Co‑ordinator to be based in our Exeter Regional Office, based in Exeter, Devon. This will be a fixed term contract for the period of Maternity leave. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required.
If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post‑purchase experience is positive as possible, then the sky’s the limit.
Main Duties- Dealing with incoming calls, post and emails relating to Customer Care.
- Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
- Co‑ordinating Customer Care Technicians, suppliers and sub‑contract trades to resolve issues and make appointments for attendance, through the co‑ordination of diaries.
- Checking and ensuring work has been carried out to the purchaser’s satisfaction.
- Updating and maintaining records using Sitestream.
- Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
- Categorising works successfully, ensuring management of costs are minimised.
- Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
- Processing 5‑7 Month Purchaser Reports in line with the Your New Home Guide.
- Customer service experience within an office environment.
- Experience in the use of CRM software.
- Educated to GCSE Standard (or equivalent) including English and Maths.
- Good verbal and written communication skills.
- Ability to multi‑task with good time management.
- Scottish Widows Pension Scheme
- 25 days holiday entitlement (plus English bank holidays)
- Group Staff Discount at Triumph Motorcycles ltd.
- Competitive discount on our homes (dependent upon the property and location)
So, if you’re looking for a rewarding role, share our belief in excellence, take as much pride in our work as we do, and want a future not just a job, then get in touch today.
Customer Care Co-ordinator in Exeter employer: Care England
Contact Detail:
Care England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator in Exeter
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they’re family-run. This will help you tailor your conversations and show that you genuinely care about being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you handle real-life situations smoothly.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will demonstrate your ability to handle customer complaints effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Co-ordinator in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled customer interactions in the past, especially in busy environments. Share specific examples that showcase your communication skills and problem-solving abilities!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your skills align with our needs, especially around communication and organisation, so we can see you’re a perfect fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you the ideal candidate for the Customer Care Co-ordinator role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family-run business!
How to prepare for a job interview at Care England
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent projects. Understanding their commitment to customer satisfaction will help you align your answers with what they’re looking for in a Customer Care Co-ordinator.
✨Showcase Your Communication Skills
Since this role requires strong communication, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share those stories during the interview.
✨Demonstrate Your Organisational Skills
The job involves coordinating various tasks and managing multiple priorities. Be prepared to discuss how you stay organised in a busy environment. You might want to mention any tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
