Head of Housekeeping - The Hayes in Sherborne

The Head of Housekeeping is responsible for overseeing all housekeeping and cleaning services within the home, ensuring the highest standards of cleanliness, hygiene, and health and safety are maintained.

The Head of Housekeeping manages a team of housekeeping staff, implements cleaning protocols, and works closely with the care team to maintain a safe and welcoming environment for people we support and colleagues.

• Management and Supervision
• Lead, motivate, and supervise the housekeeping team, ensuring effective performance and professional standards.
• Create colleague schedules to ensure adequate coverage at all times, especially during peak periods.
• Provide ongoing training, support, and guidance to housekeeping colleagues, ensuring they are up-to-date with infection control, health and safety regulations, and company policies.
• Conduct regular performance appraisals and monitor staff attendance and conduct.
• Cleaning and Hygiene Standards
• Ensure that all areas of the home (including people we support rooms, communal areas, offices, kitchens, and bathrooms) are cleaned and maintained to the highest standards of hygiene and cleanliness.
• Develop and implement daily, weekly, and monthly cleaning schedules that meet regulatory standards and the home’s needs.
• Oversee the use of appropriate cleaning products and equipment, ensuring they are stored and used safely.
• Ensure compliance with infection control protocols and local/national health regulations to prevent cross‑contamination and maintain a safe environment for people we support and colleagues.
• Health and Safety Compliance
• Ensure all housekeeping practices comply with the relevant health and safety regulations and infection control procedures.
• Maintain up‑to‑date knowledge of relevant legislation, including COSHH (Control of Substances Hazardous to Health) and food hygiene standards.
• Conduct regular health and safety audits and risk assessments, implementing corrective actions where necessary.
• Inventory and Budgeting
• Manage the procurement of cleaning supplies, linens, and other housekeeping materials, ensuring adequate stock levels are maintained.
• Monitor and control housekeeping department expenses, adhering to budgetary constraints and identifying cost‑saving opportunities where possible.
• Ensure all equipment is properly maintained and serviced as needed to ensure safe and effective operation.
• People We Support and Family Interaction
• Ensure that people we support rooms are cleaned to their preferences, offering a person‑centred approach that respects their dignity and individuality.
• Contribute to ensuring a pleasant environment for people we support by ensuring that communal areas are welcoming, tidy, and aesthetically pleasing.
• Communication and Reporting
• Maintain effective communication with other departments, including care teams and management, to ensure smooth operations.
• Report any issues related to cleanliness, maintenance, or safety to the relevant person in charge.
• Keep accurate records of cleaning schedules, inspections, and any incidents or complaints.
• Staff Training and Development
• Generous annual leave entitlement – starting at 27 days, rising to 31 after 5 years (excl. bank holidays).
• Enhanced maternity pay.
• Occupational sick pay entitlement from day one.
• Funded Blue Light discount package (superb discounts on travel, leisure, entertainment and more).
• Access to Employee Assistance Programme.
• Excellent training & development opportunities supporting career progression.
• Access to Litmos online learning platform – our one‑stop shop for learning & development.
• Refer a Friend Bonus – up to £300 per person you refer (uncapped and paid on successful appointment).
• Celebration of success through annual awards ceremony.

Compensation

£8,000 up to 20 days per annum, 3 years with possibility to extend for a further 3 years, +1 year.

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