Care Manager

As a Care Manager, you will be a registered nurse responsible for overseeing the delivery of exceptional care services while leading all training requirements for our care and office staff. This role combines clinical expertise, leadership, and training development to ensure compliance, high-quality care, and client satisfaction. You will play a pivotal role in shaping our care standards and supporting our team to excel.

Key Responsibilities

• Care Management: Oversee the delivery of high-quality, person-centred domiciliary care services to clients, ensuring compliance with Care Quality Commission (CQC) standards and other regulatory requirements. Monitor and evaluate care plans to ensure they meet clients’ needs and promote their wellbeing. Conduct regular quality assurance audits and implement improvements to maintain exceptional care standards. Act as a point of escalation for complex care issues, providing clinical guidance and support to the care team. Foster strong relationships with clients, families, and external stakeholders to ensure client satisfaction and address concerns promptly.
• Training Leadership: Design, develop, and maintain comprehensive training programmes, including induction training for new care and office staff and ongoing refresher training. Deliver engaging and effective training sessions, both in-person and virtually, covering topics such as clinical skills, safeguarding, infection control, Dementia care and person-centred care. Ensure all training complies with industry standards, CQC regulations, and organisational policies. Monitor staff competency and training compliance, maintaining accurate records and identifying additional training needs. Stay updated on best practices and regulatory changes to continuously improve training content and delivery.
• Leadership and Team Management: Provide clinical and professional leadership to care and office staff, promoting a culture of excellence, teamwork, and continuous improvement. Support the recruitment, onboarding, and mentoring of care staff, ensuring a skilled and motivated workforce. Collaborate with the management team to develop and implement policies, procedures, and strategic initiatives. Lead by example, demonstrating professionalism, empathy, and a commitment to our values.

Person Specification

Essential Qualifications and Experience:

• Registered Nurse (RN) with a valid Nursing and Midwifery Council (NMC) pin.
• Minimum of 1 years’ experience in a clinical or care management role, preferably within community care.
• Preferably have experience in designing and delivering training programmes in a care setting.
• Strong understanding of CQC regulations and compliance requirements.
• Experience in quality assurance and client satisfaction initiatives.

Skills and Abilities

• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Strong organisational and time-management skills, with the ability to prioritise competing demands.
• Exceptional communication skills, both written and verbal, with the ability to engage diverse audiences.
• Clinical expertise in assessing and managing complex care needs.
• Proficient in IT systems, including care management software and Microsoft Office.

Personal Attributes: Compassionate, empathetic, and committed to delivering person-centred care. Proactive problem-solver with a positive, can-do attitude. Strong commitment to professional development and continuous improvement.