Customer Relations Manager

Dual Site Customer Relations Manager

Sales & Marketing – Hertfordshire

Contract: Full Time | Salary: £36,000 per annum | Shift type: Days | Contracted hours: 40

Dual Site Customer Relations Manager – Hertfordshire – 40 hours per week – £36,000 per annum + bonus

Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy?

What You’ll Be Doing

Be the first point of contact for families, providing expert guidance with warmth and professionalism.

Build strong local knowledge and networks to connect families to the care they need.

Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.

Collaborate with care and management teams to coordinate assessments, admissions, and contracts.

Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.

Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.

Track and manage enquiries effectively, providing insights to improve conversion and service delivery.

Why Join Us

This role is more than just a customer-facing position – it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.

What We’re Looking For

Excellent communicator with a warm, confident, and professional manner.

Strong local knowledge of Hertfordshire, ideally with established networks.

Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.

Highly organised, proactive, and comfortable managing a dual-site schedule.

IT literate and confident using CRM systems and reporting dashboards.

Self-motivated, energetic, and driven to deliver results.

All appointments are subject to an enhanced DBS check.

About Us

You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.

We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity.

Location Covered

White House in Letchworth Garden City SG6 1QL & Penrose Court care home in Biggleswade SG18 8UA

Reporting to

Regional Director

Make first impressions count and guide families with confidence.

Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.