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- Tasks: Lead and elevate hospitality across care homes, ensuring exceptional dining and resident experiences.
- Company: Care Concern Group, a rapidly growing provider of elderly care in the UK.
- Benefits: Competitive salary, car allowance, and a supportive, collaborative culture.
- Why this job: Make a real difference in residents' lives through outstanding hospitality and care.
- Qualifications: Senior leadership experience in hospitality, strong knowledge of CQC standards, and a passion for service.
- Other info: Join a dynamic team dedicated to enhancing wellbeing and quality of life for vulnerable adults.
The predicted salary is between 60000 - 84000 £ per year.
Care Concern Group is growing and we are serving up something special. With 130+ care homes (and counting) across the UK, we have become one of the country’s fastest-growing providers of elderly care. In the last year alone, we have welcomed 37 new homes to our family and opened 17 brand-new services. Our real secret ingredient is our people and the care we provide every single day. That’s why we are looking to welcome an exceptional Head of Hospitality to oversee and elevate the dining, cleanliness, and overall resident experience across our growing portfolio of care homes.
This is a unique opportunity to shape how hospitality enriches the lives of thousands of residents - ensuring every mealtime is nourishing, every environment is spotless, and every day is full of comfort, dignity, and choice.
About the Role
We are keen to appoint someone who can join us promptly and play a key role in supporting our continued growth. As Head of Hospitality, you will take full ownership of our hospitality strategy, creating consistent, high-quality experiences for residents, families, and staff across the UK. Working closely with clinical and care teams, you will ensure that every plate served, every room cleaned, and every interaction reflects the warmth, respect, and compassion at the heart of our care ethos. You will bring not only operational expertise but also creative flair - curating menus, refining service delivery, and developing your team to deliver consistently exceptional standards.
Key Responsibilities
- Strategic Leadership
- Develop and deliver a national hospitality strategy aligned to Care Concern Group's vision, values, and regulatory obligations.
- Champion a "five-star service" culture across catering, housekeeping, dining, and resident experience.
- Lead continuous improvement initiatives to raise standards, delight residents, and exceed expectations.
- Operational Excellence
- Oversee daily hospitality operations across all care settings, ensuring compliance with CQC, Food Standards Agency (FSA), Health & Safety, and infection control regulations.
- Work closely with care teams to align food and service with residents' preferences, care needs, and dietary requirements.
- Create inspiring, nutritious, and dementia-friendly menus for our homes.
- People Leadership
- Lead, inspire, and develop your hospitality team - from recruiting and training to performance management and succession planning.
- Deliver regular training on food safety, customer service, and dementia-sensitive hospitality best practice.
- Quality Assurance & Compliance
- Conduct regular audits, spot checks, and service reviews to ensure consistent, high standards.
- Maintain robust compliance with all regulatory requirements, identifying and addressing areas for improvement proactively.
- Resident & Family Engagement
- Build strong relationships with residents and families, gathering regular feedback to personalise and continually improve the hospitality offering.
- Foster an environment where dignity, choice, and quality of life are always on the menu.
- Budget & Procurement
- Manage hospitality budgets carefully, balancing cost control with quality assurance.
- Oversee supplier relationships, stock management, and contract negotiations to secure best value.
What We Are Looking For
- Essential
- Senior leadership experience in hospitality operations within healthcare, care homes, or similar settings.
- Strong knowledge of CQC standards, food hygiene regulations, and Health & Safety.
- Proven people leadership and team development skills.
- Exceptional communication, organisational, and problem-solving abilities.
- A passion for delivering outstanding service to older and vulnerable adults - with a genuine belief that great hospitality enhances wellbeing.
- Desirable
- Level 3 or above in Hospitality Management (or equivalent qualification).
- Food Hygiene Level 3 certification.
- Experience working with individuals living with dementia or complex care needs.
Key Competencies
- Customer-first mindset
- High attention to detail
- Calm under pressure with strong prioritisation skills
- Empathy and understanding of the care environment
- Inspirational leadership
Why Join Care Concern Group?
We are proud of the collaborative, high-trust culture we have built. We are ambitious but grounded, growing but people-focused - united by a passion for delivering care that genuinely makes a difference. Our values aren’t just words, they are the recipe for our success - Trust | Respect | Passion | Kindness | Inclusivity. As we continue to expand, this is a rare chance to take the lead on a vital area of our business by shaping how hospitality enhances life in care, not just in one home, but right across a national network. If you are ready to bring your hospitality expertise to the table, we would love to hear from you. Apply today and help us serve up something truly special for our residents.
Head Of Hospitality - Nationwide in Wolverhampton employer: Care Concern Group
Contact Detail:
Care Concern Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Hospitality - Nationwide in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and care sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Care Concern Group thoroughly. Understand their values and how they align with your own. Think about how your experience can elevate their hospitality strategy and be ready to share specific examples that showcase your leadership skills.
✨Tip Number 3
Showcase your passion for enhancing resident experiences! During interviews, talk about your previous successes in creating memorable dining experiences or improving service standards. Let them see your commitment to making a difference in the lives of older adults.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Care Concern Group. So, get your application in and let’s make hospitality shine together!
We think you need these skills to ace Head Of Hospitality - Nationwide in Wolverhampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality and care shine through. We want to see how much you care about enhancing the lives of residents and how your experience aligns with our values.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in hospitality operations, especially within healthcare or care homes. We’re looking for specific examples that demonstrate your leadership and operational excellence.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Care Concern Group
✨Know Your Hospitality Inside Out
Make sure you’re well-versed in the latest trends and best practices in hospitality, especially within healthcare settings. Brush up on CQC standards and food hygiene regulations, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or improved service delivery. This role is all about people leadership, so be ready to discuss your approach to developing and motivating staff.
✨Demonstrate Your Passion for Care
Be prepared to talk about why you’re passionate about enhancing the lives of older adults through hospitality. Share personal stories or experiences that highlight your commitment to providing outstanding service and improving resident wellbeing.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask insightful questions about their current hospitality strategies and how they envision the future of care at Care Concern Group. This shows your genuine interest and helps you assess if the company aligns with your values.