At a Glance
- Tasks: Be the friendly face of our care home, welcoming residents and visitors with warmth.
- Company: Join Rowanbrook Care Home, a leader in specialist nursing and residential care.
- Benefits: Earn £12.71 per hour, enjoy 5.6 weeks annual leave, and receive paid DBS and uniform.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: Great communication skills and a positive, professional attitude are essential.
The predicted salary is between 26500 - 27500 £ per year.
Rowanbrook Care Home is a purpose built service in Walsall, providing specialist nursing and residential care for 59 residents with complex health needs. The home offers a structured and supportive environment where a multidisciplinary team delivers high quality, person centred care focused on stability, wellbeing and maintaining independence.
Contract: £12.71 per hour
Contracted to 6 hours per week - Alternate Weekend Saturday, Sunday 9AM-3PM
Paid DBS, pension, uniform provided
5.6 weeks annual leave (based on a full time contract)
Role Overview
As a Receptionist, you will be the first point of contact, creating a warm, professional and welcoming environment for residents, visitors and team members within a specialist complex care setting, supporting individuals with a range of complex physical and mental health needs. You will manage incoming enquiries, greet visitors and support day to day administrative tasks, ensuring information is handled accurately, confidentially and efficiently. You will be mindful of working within a specialist environment, responding sensitively and appropriately to residents, families and professionals. Working closely with the Business Administrator and management team, you will help maintain organised systems and contribute to the smooth running of the service. Your role will support a calm, structured and professional environment at all times.
What We Are Looking For
- A friendly, professional and approachable manner
- Excellent communication and interpersonal skills
- Strong organisational and administrative skills
- Good IT skills including Microsoft Office and email systems
- Ability to manage multiple tasks and prioritise effectively
- A reliable, positive and discreet approach
- Understanding of confidentiality and working within a care environment
About Us
Rowanbrook Care Home is part of Willinbrook Healthcare, the specialist complex care division of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive. Through Willinbrook Healthcare, we deliver high quality, clinically led care for adults with complex physical and mental health needs within specialist, supportive environments. Our five core values Trust, Respect, Passion, Kindness, Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in a specialist care environment, we would love to hear from you.
Receptionist in Walsall employer: Care Concern Group
Rowanbrook Care Home is an exceptional employer, offering a supportive and structured environment in Walsall where you can make a meaningful impact on the lives of residents with complex health needs. With a commitment to employee growth, competitive benefits including paid DBS, pension, and generous annual leave, as well as a culture rooted in trust, respect, and inclusivity, we ensure that our team members thrive both personally and professionally in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Walsall
✨Tip Number 1
Make sure you research Rowanbrook Care Home and its values. Understanding their commitment to trust, respect, passion, kindness, and inclusivity will help you connect with the team during your interview. We want to see how you can embody these values in your role as a receptionist.
✨Tip Number 2
Practice your communication skills! As the first point of contact, you'll need to create a warm and welcoming environment. We suggest role-playing common scenarios with a friend to boost your confidence and ensure you're ready to handle enquiries like a pro.
✨Tip Number 3
Show off your organisational skills! Think about examples from your past experiences where you managed multiple tasks effectively. We love to hear about how you prioritised and kept things running smoothly, especially in a busy care environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team at Rowanbrook Care Home. We can't wait to see your application!
We think you need these skills to ace Receptionist in Walsall
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who fits in with our warm and welcoming environment.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role of a Receptionist at Rowanbrook Care Home. Mention your experience with communication and organisation, as these are key in creating that professional atmosphere we value.
Show Your Passion:We love candidates who share our core values of Trust, Respect, Passion, Kindness, and Inclusivity. In your application, give examples of how you embody these values in your previous roles or experiences. It’ll help us see how you can contribute to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Care Concern Group
✨Know the Care Home Inside Out
Before your interview, take some time to research Rowanbrook Care Home. Understand their mission, values, and the specific needs of the residents. This will not only show your genuine interest but also help you tailor your responses to align with their focus on high-quality, person-centred care.
✨Showcase Your Communication Skills
As a Receptionist, you'll be the first point of contact for residents and visitors. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as greeting a visitor or handling an enquiry, to demonstrate your excellent communication and interpersonal skills.
✨Demonstrate Organisational Prowess
Highlight your organisational skills during the interview. Be prepared to discuss how you manage multiple tasks and prioritise effectively. You could share examples from previous roles where you successfully handled administrative duties while maintaining a calm and structured environment.
✨Emphasise Confidentiality and Sensitivity
Working in a care environment requires a strong understanding of confidentiality and sensitivity. Be ready to discuss how you would handle sensitive information and interact with residents and families. Showing that you can approach these situations with discretion will resonate well with the interviewers.
