At a Glance
- Tasks: Lead quality assurance across care homes, ensuring high standards and compliance.
- Company: Care Concern Group is a rapidly growing, ethical care provider with 129 homes nationwide.
- Benefits: Enjoy a supportive culture, competitive salary, and the chance to make a real impact.
- Other info: This role offers the opportunity to influence care standards across multiple sites.
- Why this job: Shape quality care while working in an inclusive environment that values trust and respect.
- Qualifications: Experience in quality assurance, understanding of CQC regulations, and strong communication skills required.
The predicted salary is between 42000 - 63000 £ per year.
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Management - South East England
Contract: Full Time
Salary: Up to £63,000 Per Annum
Shift Type
Contracted hours:
Region: South East (Hampshire)
Salary: Up to £63,000 per annum
Contract: Permanent
Reports to: Director of Quality
Join a Nationally Growing, Ethically Driven Care Group
With 129 care homes (and growing fast), Care Concern Group is proud to be a leading name in elderly care. In just the past year, we’ve added 37 homes to our portfolio and opened 17 brand-new services, with no signs of slowing down.
We’re seeking an experienced, values-led Quality Manager to support our unwavering commitment to delivering safe, high-quality, person-centred care across our services. This is a unique opportunity to shape how quality is measured, embedded, and improved across a diverse and growing group of homes.
About The Role
As our Quality Manager, you’ll play a pivotal role in driving regulatory compliance, raising standards, and fostering a culture of continuous improvement across a regional portfolio of care homes. Reporting to the Director of Quality, you’ll work alongside Home Managers, Regional Directors, and clinical teams to ensure services not only meet but exceed regulatory expectations.
You’ll bring insight, support, and challenge where needed, ensuring every resident receives safe, compassionate, and dignified care, every day.
Key Responsibilities
- Lead on quality assurance across a designated region of care homes.
- Conduct audits, inspections, and compliance reviews in line with CQC and internal standards.
- Identify risks and areas for improvement and support services in developing effective action plans.
- Coach and mentor Home Managers and operational teams on best practices in care delivery and governance.
- Monitor trends in quality data, using findings to inform strategy and early interventions.
- Contribute to the development of group-wide quality initiatives and policy updates.
- Collaborate with clinical leads, safeguarding teams, and external regulators.
- Act as an ambassador for our values and drive a positive quality culture across the business.
- Proven experience in quality assurance or governance within a health or social care setting.
- In-depth understanding of CQC regulations and frameworks.
- A background in managing inspections, audits, and service improvements.
- Excellent communication, influencing, and coaching skills.
- Ability to analyse data and present insights to both clinical and operational teams.
- Willingness to travel regularly.
- Registered Nurse (NMC) or Social Work qualification.
- Experience working in a multi-site environment.
- Previous exposure to turnaround or improvement roles.
We’re more than a care provider. We’re a people-first organisation with an inclusive, supportive, and agile culture. Our team works with shared purpose, respect, and an unwavering commitment to doing the right thing.
We live by our core values -
Trust | Respect | Passion | Kindness | Inclusivity
As Quality Manager, you’ll play a key role in ensuring those values are reflected not only in our policies, but in our practice - making a real difference to the lives of those we care for.
Apply Now
If you\'re ready to bring your experience, insight, and passion for quality into a role where you can make a national impact, we’d love to hear from you.
Apply today and help shape the future of quality care at Care Concern Group.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Quality AssuranceIndustries
Hospitals and Health Care
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#J-18808-LjbffrQuality Manager employer: Care Concern Group
Care Concern Group is an exceptional employer, dedicated to fostering a people-first culture that prioritises inclusivity, respect, and continuous improvement. As a Quality Manager, you will have the opportunity to make a significant impact on the lives of residents while benefiting from a supportive work environment that encourages professional growth and development. With a commitment to ethical care and a rapidly expanding portfolio of services in South East England, you'll be part of a dynamic team that shares a common purpose and values.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Care Concern Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Care Concern Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Care Concern Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Care Concern Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Care Concern Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Care Concern Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Care Concern Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Care Concern Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Care Concern Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
