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- Tasks: Be the friendly face helping families find the right care for their loved ones.
- Company: Join a values-led care home with a family-oriented culture.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 50400 £ per year.
Sales & Marketing - South East England
Contract: Full Time
Salary: £36,000 Per Annum
Shift type: Days
Contracted hours: 40
Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy? We’re looking for a dynamic, sales-focused individual who can demonstrate understanding and support whilst helping relatives who are seeking care for a loved one.
You’ll be responsible for managing the enquiries process whilst developing relationships with key stakeholders and future residents to ensure that the home achieves its sales target. Experience within the care sector is not essential, but high energy, target-driven and customer-focused experience is valuable.
What You’ll Be Doing:
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
What We’re Looking For:
- Excellent communicator with a warm, confident, and professional manner.
- Strong local knowledge of Margate, ideally with established networks.
- Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
- Highly organised, proactive, and comfortable managing a dual-site schedule.
- IT literate and confident using CRM systems and reporting dashboards.
- Self-motivated, energetic, and driven to deliver results.
All appointments are subject to an enhanced DBS check.
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you. We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity.
Make first impressions count and guide families with confidence. Apply today to become our Customer Relations Manager in Margate!
Customer Relations Manager in Margate employer: Care Concern Group
Contact Detail:
Care Concern Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Margate
✨Tip Number 1
Network like a pro! Get out there and connect with local professionals in the care sector. Attend community events or join relevant groups to build relationships that could lead to job opportunities.
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to share who you are and what you can bring to the table. A confident introduction can make all the difference in leaving a lasting impression.
✨Tip Number 3
Follow up! After meeting someone, drop them a quick message to thank them for their time and express your interest in any potential opportunities. It shows initiative and keeps you on their radar.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It’s a great way to show your enthusiasm for the role and the company.
We think you need these skills to ace Customer Relations Manager in Margate
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share experiences that highlight your ability to connect with people, just like you would in the role.
Tailor Your Application: Make sure to customise your application for the Customer Relations Manager position. Highlight relevant skills and experiences that align with our values of Trust, Respect, Passion, Kindness, and Inclusivity. This shows us you understand what we’re all about!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at Care Concern Group
✨Know Your Stuff
Before the interview, make sure you research the care home and its values. Understand their mission and how they operate. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Relations Manager, your ability to connect with families is crucial. Prepare examples of how you've built relationships in previous roles. Think about times when you’ve provided reassurance or clarity to someone in need—this will highlight your empathy and communication skills.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you to conduct a mock tour or handle a difficult enquiry. Practise these situations beforehand so you can demonstrate your warmth and professionalism under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their community engagement initiatives or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
