At a Glance
- Tasks: Guide families through care decisions with warmth and professionalism.
- Company: Modern care home in Lytham St Annes focused on high-quality care.
- Benefits: Competitive salary of £38,000 plus up to £12,000 OTE and ongoing training.
- Other info: Join a supportive team and enjoy excellent career development opportunities.
- Why this job: Make a real difference in families' lives while growing your career.
- Qualifications: Experience in customer service and sales, ideally within the care sector.
The predicted salary is between 38000 - 38000 £ per year.
Customer Relations Manager - Lytham St Annes Windmill Lodge Care Home is a modern, purpose built 205 bed care home in Lytham St Annes, Lancashire, delivering high quality residential, nursing, dementia and respite care within a warm, supportive and person centred environment.
Customer Relations Manager| Lytham St.
Annes| 40 hours per week | 38,000 per annum up to 12,000 OTE Are you a high-energy people person who can build trust quickly?
Do you thrive on helping families make life-changing decisions with confidence, clarity, and compassion?
We are looking for a driven, dynamic professional to help families find the right care while growing privately funded occupancy.
You'll be the first point of contact for enquiries, supporting families with warmth and professionalism, while turning enquiries into admissions and building strong partnerships in the local community.
This is a fast-paced role combining enquiry management with proactive business development.
You'll raise the profile of the home, build relationships with key referral partners, and create new opportunities for growth.
Experience in Commissioning of a new home is preferred, although experience within the Care Sector is essential.
What does matter is your energy, commercial drive, and ability to deliver outstanding customer service.
If you're target-driven, relationship-focused, and confident converting enquiries into admissions, this could be the perfect next step for you.
What we're looking for: A confident communicator with a warm, professional, and compassionate approach Strong knowledge of Lytham St.
Annes and the surrounding area, ideally supported by local networks and community connections Strong background in sales, experience in customer service, and family-facing roles will be advantageous Highly organised, proactive, and confident managing multiple priorities Comfortable using CRM systems, reporting tools, and digital platforms Self-motivated, target-driven, and focused on delivering outstanding results All appointments are subject to an enhanced DBS check What you'll be doing: Acting as the first point of contact for families, guiding them with warmth and professionalism Delivering home tours and supporting assessments, admissions and contracts Building relationships and referral partnerships to raise awareness and grow occupancy Supporting the visitor and family journey to ensure a positive experience Tracking enquiries and conversion performance to help achieve targets This is more than a customer-facing role - it's an opportunity to make a genuine difference to families at a pivotal moment in their lives.
You will join a supportive, values-led team, with a competitive salary of 38,000 and OTE of 12,000.
Receiving full training and ongoing development, will help you excel and make a real impact both within the home and across the local community.
Be the person who makes a las
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager - Lytham St Annes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Care Concern Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Care Concern Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager - Lytham St Annes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Care Concern Group:Your cover letter is your chance to shine! Tell us why you want to work at Care Concern Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Care Concern Group!
How to prepare for a job interview at Care Concern Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
