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For Companies At a Glance
- Tasks: Be the friendly face for families, guiding them through important decisions with warmth and professionalism.
- Company: Join a values-led care home group dedicated to high-quality support and care.
- Benefits: Earn £36,000 plus bonuses, with full training and ongoing support.
- Why this job: Make a real difference in people's lives during crucial moments.
- Qualifications: Excellent communication skills and experience in customer service or sales.
- Other info: Dynamic role across two sites with opportunities for personal growth.
The predicted salary is between 36000 - 43200 £ per year.
Location: Hertfordshire
Salary: £36,000 per annum, plus bonus.
Contract: Full Time, 40 hours per week, shift type: Days.
Are you a personable, high‐energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy?
Locations covered: White House care home, Letchworth Garden City SG6 1QL; Penrose Court care home, Biggleswade SG18 8UA.
Reporting to: Regional Director
What You'll Be Doing
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why Join Us
This role is more than just a customer-facing position; it's a chance to genuinely support families at one of the most important moments in their lives. You'll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.
What We're Looking For
- Excellent communicator with a warm, confident, and professional manner.
- Strong local knowledge of Hertfordshire, ideally with established networks.
- Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
- Highly organised, proactive, and comfortable managing a dual-site schedule.
- IT literate and confident using CRM systems and reporting dashboards.
- Self‐motivated, energetic, and driven to deliver results.
All appointments are subject to an enhanced DBS check.
About Us
You'll be joining a values-led care home that's part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We're expanding rapidly and are committed to delivering high‐quality care and support to our residents. If you're ready to take on a rewarding role in a growing and supportive environment, we'd love to hear from you.
We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity.
Make first impressions count and guide families with confidence. Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.
Customer Relations Manager in London employer: Care Concern Group
Contact Detail:
Care Concern Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Customer Relations Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Get familiar with the local scene in Hertfordshire. Knowing the ins and outs of the area will not only help you in interviews but also show potential employers that you’re genuinely invested in the community and the families you’ll be supporting.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging story about why you’re passionate about customer relations in the care sector. This will help you stand out during interviews and make a memorable impression on hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Customer Relations Manager in London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a warm and friendly tone that reflects how you’d interact with families in this role.
Tailor Your Application: Make sure to customise your application for the Customer Relations Manager position. Highlight your relevant experience in customer service or sales, especially if it relates to the care sector. We love seeing how your background fits with our values!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our values-led team!
How to prepare for a job interview at Care Concern Group
✨Know Your Stuff
Familiarise yourself with the care homes you'll be representing. Understand their services, facilities, and community involvement. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Relations Manager, your ability to connect with families is crucial. Prepare examples of how you've built relationships in previous roles. Highlight your warmth, empathy, and professionalism during the interview to demonstrate that you’re the right fit.
✨Be Organised and Proactive
Since this role involves managing a dual-site schedule, showcase your organisational skills. Discuss how you prioritise tasks and manage your time effectively. Bring up any tools or systems you use to stay on top of your responsibilities.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask them about their experiences and the company culture. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you too.
