At a Glance
- Tasks: Be the first point of contact for families, guiding them with warmth and professionalism.
- Company: Join a supportive care home team in beautiful Yarnton, Oxfordshire.
- Benefits: Competitive salary up to £45,000 plus bonus, full training, and ongoing support.
- Other info: Opportunity to build local networks and engage with the community.
- Why this job: Make a real difference in families' lives during important moments.
- Qualifications: High-energy, target-driven individuals passionate about exceptional customer service.
The predicted salary is between 45000 - 45000 £ per year.
Our brand new, purpose-built facility situated in the beautiful village of Yarnton, Oxfordshire, provides exemplary Residential, Dementia, Nursing & Respite care for 73 residents.
Are you a personable, high-energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy?
We're looking for a Customer Relations Manager to represent our exceptional care home in Kidlington. You'll ensure to provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones.
This role combines proactive and reactive customer engagement. You'll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion. You'll also actively build the profile of the home in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business.
While experience within the care sector is not essential, you must be high-energy, target-driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with your proactive approach to generating new business, will be central to achieving sales targets.
What You'll Be Doing:
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why join us:
This role is more than just a customer-facing position; it's a chance to genuinely support families at one of the most important moments in their lives. You'll join a supportive, values-led team with a competitive salary of £45,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across the community allows you to make a wider impact.
Customer Relations Manager - Care Homes in Kidlington employer: Care Concern Group
Join our exceptional care home in Kidlington, where we prioritise a supportive and values-led work culture that empowers our employees to make a meaningful impact in the lives of families during crucial moments. With a competitive salary, comprehensive training, and opportunities for professional growth, you'll thrive in an environment that values empathy and customer service excellence while building strong community connections.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager - Care Homes in Kidlington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Care Concern Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Care Concern Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager - Care Homes in Kidlington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Care Concern Group:Your cover letter is your chance to shine! Tell us why you want to work at Care Concern Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Care Concern Group!
How to prepare for a job interview at Care Concern Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
