At a Glance
- Tasks: Be the first point of contact for families, guiding them with warmth and professionalism.
- Company: Floryn House Care Home, a family-owned care provider with strong values.
- Benefits: Competitive salary of £45,000 plus £6,500 OTE and full training support.
- Other info: Join a supportive team committed to high-quality care and community impact.
- Why this job: Make a real difference in families' lives during important moments.
- Qualifications: Experience in relationship-led roles; passion for customer service is key.
The predicted salary is between 45000 - 51000 € per year.
Administration and Business Support – Floryn House Care Home
Contract: Full Time
Salary: £45,000 per annum + £6,500 OTE Per Annum
Shift Type: Days
Contracted hours: 40
Our brand new, purpose‑built facility situated in the beautiful village of Yarnton, Oxfordshire, provides exemplary Residential, Dementia, Nursing & Respite care for 73 residents.
Are you a personable, high‑energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? We’re looking for a Customer Relations Manager to represent our exceptional care home in Kidlington and provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones.
This role combines proactive and reactive customer engagement. You’ll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion. You’ll also actively build the home’s profile in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business.
While experience within the care sector is not essential, you must be high‑energy, target‑driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with your proactive approach to generating new business, will be central to achieving sales targets.
What You’ll Be Doing
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why Join Us
This role is more than just a customer‑facing position – it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values‑led team with a competitive salary of £45,000 and an OTE of £6,500. Full training and ongoing support will help you excel, while working across the community allows you to make a wider impact.
Ideal Candidate Profile
- Experience in a relationship‑led role such as sales, admissions, customer service, private healthcare, hospitality, senior living, or family liaison, where trust, empathy, and influencing decisions are essential.
- A confident communicator who can quickly build rapport with families, professionals, and community contacts, while representing the home with warmth and credibility.
- Commercially aware and target‑driven, with the ability to turn enquiries into tours, tours into admissions, and local relationships into new business opportunities.
- Skilled at managing a varied pipeline of enquiries, follow‑ups, visits, and stakeholder relationships, while maintaining excellent attention to detail.
- Proactive, self‑motivated, and comfortable working both independently and collaboratively with care, operations, and support teams.
- Strong understanding of the local area, with the confidence and initiative to build effective networks and referral relationships.
- Confident using CRM systems, reporting tools, and Microsoft Office to manage activity, track performance, and maintain accurate records.
- Care sector experience is welcome but not essential; we are open to candidates with strong transferable skills and a genuine passion for helping families make informed decisions.
Make first impressions count and guide families with confidence.
About Us
Floryn House Care Home is part of Care Concern Group, a family‑owned, market‑leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high‑quality care and developing supportive, rewarding workplaces where our teams can thrive. Our five core values Trust | Respect | Passion | Kindness | Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in care, we would love to hear from you.
Customer Relations Manager in Kidlington employer: Care Concern Group
Floryn House Care Home, located in the picturesque village of Yarnton, Oxfordshire, is an exceptional employer that prioritises the well-being and growth of its staff. With a competitive salary package, comprehensive training, and a supportive, values-driven work culture, employees are empowered to make a meaningful impact in the lives of families seeking care for their loved ones. Join a dedicated team where trust, respect, passion, kindness, and inclusivity are not just values, but the foundation of your rewarding career in care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Kidlington
✨Tip Number 1
Get to know the company inside out! Research Floryn House Care Home and understand their values, services, and community involvement. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to convey your passion for customer relations and how you can make a difference. Think about specific examples from your past experiences that highlight your skills in building relationships and providing exceptional service.
✨Tip Number 3
Network like a pro! Attend local events or connect with community groups related to care services. Building relationships in the community can give you an edge and show your commitment to the role of Customer Relations Manager.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking events, send a quick thank-you note or email. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Relations Manager in Kidlington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping families and building relationships. A warm and engaging tone can make a big difference.
Tailor Your Experience:Make sure to highlight any relevant experience that showcases your customer service skills or relationship-building abilities. Even if you haven't worked in care before, think about how your past roles have prepared you for this position and share those stories with us!
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our values and what makes us a great place to work!
How to prepare for a job interview at Care Concern Group
✨Know Your Stuff
Before the interview, make sure you research Floryn House Care Home and understand their values and services. Familiarise yourself with the local community and any potential referral sources. This will help you demonstrate your genuine interest in the role and how you can contribute to their mission.
✨Showcase Your People Skills
As a Customer Relations Manager, your ability to connect with families is crucial. Prepare examples of how you've built relationships in previous roles. Think about times when you've provided exceptional customer service or guided someone through a difficult decision, as these stories will highlight your empathy and professionalism.
✨Be Proactive and Target-Driven
The role requires a proactive approach to generating new business. Be ready to discuss your strategies for converting enquiries into admissions. Share any past experiences where you've successfully met or exceeded targets, as this will show your potential to thrive in a sales-driven environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about their community engagement initiatives or how they measure success in the Customer Relations Manager position. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
