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- Tasks: Manage dining areas, ensuring excellent service and a welcoming atmosphere for residents and visitors.
- Company: Join a values-led care home with a commitment to high-quality care.
- Benefits: Earn £12.21 per hour, enjoy paid leave, pension, and uniform provided.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Strong organisational and communication skills; customer service experience preferred.
- Other info: Be part of a rapidly expanding family-owned care group with growth opportunities.
The predicted salary is between 10 - 16 £ per hour.
Contract: Full Time and Part-Time
Salary: £12.21 Per Hour
Shift Type: Days
Contracted hours: 10 to 40
Set in the historic Victorian town of Fleetwood, Lakelands Lodge is a modern, purpose-built home offering residential, nursing, and dementia care for up to 78 residents. With stunning views over a tranquil boating lake and the Irish Sea, our location provides an inspiring backdrop for the work we do every day.
We’re seeking a dedicated Host to oversee the smooth operation of our dining areas, ensuring our residents and visitors enjoy top-notch service in a clean and safe setting.
What We Offer
- £12.21 per hour
- Pension
- Onsite Parking
- Paid DBS
- Uniform Provided
- 5.6 Weeks Annual Leave (Based on a full-time contract)
Why This Role Matters
As Host, you’ll be the heart of our dining areas, where your attention to detail and warm demeanour will ensure that every meal and visit is enjoyable. Your role is crucial in maintaining a welcoming atmosphere and delivering excellent service, enhancing the overall experience for everyone who visits our café.
What You’ll Do
- Café Management: Oversee the function and proper use of the dining areas, including any garden spaces, ensuring everything runs smoothly and efficiently.
- Food Storage: Keep fridges clean, ensuring food items are correctly stored, labelled, and rotated according to our guidelines. Maintain clean food storage cupboards and manage stock rotation in the café area.
- Dining Setup: Assist in setting up the dining room for lunch and dinner, including dressing tables to create an inviting dining environment.
- Menu Management: Update menu displays daily, keeping offerings fresh and appealing.
- Meal Provision: Provide meals and drinks to residents who visit, and assist with their meals if needed, coordinating with care staff.
- Refreshments Service: Offer refreshments such as tea and coffee to residents, relatives, and other visitors outside of regular mealtimes.
- Communication: Maintain clear communication with the Head Chef regarding supplies and any special requirements.
- Feedback: Collect information from residents about their dining experience to ensure continuous improvement.
- Compliance: Ensure that all tasks align with company policies, HACCP regulations, COSHH regulations, and infection control practices.
- Training & Supervision: Undertake induction and supervision of new staff and attend mandatory training sessions as required.
Skills, Knowledge & Qualifications
- Organizational Skills: Strong organizational skills to manage the dining area and keep everything running smoothly.
- Communication Skills: Excellent communication skills to interact effectively with residents, visitors, and staff.
- Attention to Detail: Keen attention to detail for maintaining cleanliness, food safety, and accurate record-keeping.
- Team Player: Ability to work collaboratively with care staff and other team members.
Desired Experience
- Customer Service Experience: Previous experience in a customer-facing role, ideally in a café or similar setting.
- Food Handling Knowledge: Familiarity with food storage and safety practices.
- Care Environment Experience: Experience working in a care environment is advantageous but not essential.
About Us
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.
We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity. These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference. Bring your skills and passion into our care home, where your role will make a significant difference in the daily lives of our residents and visitors.
Host in Fleetwood employer: Care Concern Group
Contact Detail:
Care Concern Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host in Fleetwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lakelands Lodge and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Host, you'll need to interact with residents and visitors regularly. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed tasks in previous roles. This will demonstrate that you can keep the dining area running smoothly and efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team at Lakelands Lodge. Don’t miss out on this opportunity!
We think you need these skills to ace Host in Fleetwood
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Host role at Lakelands Lodge. Highlight any relevant experience in customer service or food handling, and mention how your skills align with our values of Trust, Respect, Passion, Kindness, and Inclusivity.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Care Concern Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Host at Lakelands Lodge. Familiarise yourself with the key tasks like café management, food storage, and dining setup. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share examples from your past experiences where you've gone above and beyond for customers. Highlight any relevant experience in a café or care environment, as this will resonate well with the interviewers.
✨Emphasise Teamwork and Communication
As a Host, you'll need to work closely with care staff and other team members. Be prepared to discuss how you’ve successfully collaborated in previous roles. Mention specific instances where clear communication made a difference in your work environment.
✨Align with Their Values
Lakelands Lodge values trust, respect, passion, kindness, and inclusivity. Think about how these values align with your own and prepare to discuss how you embody them in your work. This will show that you’re not just looking for a job, but a place where you can truly belong and contribute.
