At a Glance
- Tasks: Be the first point of contact for families, guiding them with warmth and professionalism.
- Company: Join Beaumont Manor, a luxurious care home with a strong community focus.
- Benefits: Earn up to £45,000 plus bonuses, with full training and ongoing support.
- Other info: Join a values-led team committed to trust, respect, and kindness.
- Why this job: Make a real difference in families' lives during important moments.
- Qualifications: Excellent communication skills and a proactive, energetic attitude.
The predicted salary is between 45000 - 45000 £ per year.
Customer Relations Manager - Frinton-On-Sea Our private, luxurious care home is delightfully situated by the seaside in Frinton-on-Sea, which offers premium living for the elderly, comprising of 70 bedrooms.
Customer Relations Manager | Frinton On Sea | 40 hours per week | Up to 45,000 per annum + bonus (Depending on experience) Are you a personable, high-energy professional with a talent for building meaningful relationships?
Do you thrive on helping people make important decisions with reassurance, clarity, and empathy?
We're looking for a Customer Relations Manager to represent our exceptional care home in Frinton On Sea, you'll ensure to provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones.
This role combines proactive and reactive customer engagement.
You'll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion.
You'll also actively build the profile of the home in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business.
While experience within the care sector is not essential, you must be high-energy, target-driven, and passionate about delivering exceptional customer service.
Your ability to convert enquiries into admissions, combined with your proactive approach to generating new business, will be central to achieving sales targets.
Location: Beaumont Manor care home, Kirby Road, Great Holland, Frinton On Sea, CO13 0FB Reporting to : Regional Director What You'll
Doing: Be the first point of contact for families, providing expert guidance with warmth and professionalism.
Build strong local knowledge and networks to connect families to the care they need.
Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why join us: This role is more than just a customer-facing position it's a chance to genuinely support families at one of the most important moments in their lives.
You'll join a supportive, values-led team with a competitive salary of 45,000 and OTE of 6,500.
Full training and ongoing support will help you excel, while working across the community allows you to make a wider impact.
What we're looking for: Excellent communicator with a warm, confident, and professional manner.
Strong local knowledge of Frinton On Sea care sector experience is advantageous.
Highly organised, proactive, and comfortable managing a schedule.
IT literate and confident using CRM systems and reporting dashboards.
Self-motivated, energetic, and driven to deliver results.
All appointments are subject to an enhanced DBS check.
Make first impressions count and guide families with confidence.
Apply today to become our Customer Relations Manager in Frinton On Sea About us Beaumont Manor Care Home is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom.
We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive.
Our five core values Trust|Respect|Passion|Kindness|Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create.
If you share these values and want to build or develop your career in care, we would love to hear from you.
Customer Relations Manager - Frinton-on-sea employer: Care Concern Group
Care Concern Group is an excellent employer, offering a supportive work culture where Kitchen Assistants can thrive and develop their culinary skills. Located in the picturesque Ayr, employees benefit from a collaborative environment that prioritises high-quality meal preparation and food safety, ensuring a rewarding experience for those passionate about care and hospitality.
