Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for families, guiding them through important decisions with warmth and professionalism.
- Company: Join a values-led care home group committed to high-quality support and care.
- Benefits: Earn £36,000 plus bonuses, with full training and ongoing support.
- Why this job: Make a real difference in people's lives during crucial moments.
- Qualifications: Excellent communication skills and experience in customer service or sales.
- Other info: Dynamic role across two sites with opportunities for growth in a supportive team.
The predicted salary is between 36000 - 50400 £ per year.
Location: Hertfordshire
Salary: £36,000 per annum, plus bonus.
Contract: Full Time, 40 hours per week, shift type: Days.
Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy?
Locations covered: White House care home, Letchworth Garden City SG6 1QL; Penrose Court care home, Biggleswade SG18 8UA.
Reporting to: Regional Director
What You’ll Be Doing
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why Join Us
This role is more than just a customer-facing position; it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.
What We’re Looking For
- Excellent communicator with a warm, confident, and professional manner.
- Strong local knowledge of Hertfordshire, ideally with established networks.
- Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
- Highly organised, proactive, and comfortable managing a dual-site schedule.
- IT literate and confident using CRM systems and reporting dashboards.
- Self-motivated, energetic, and driven to deliver results.
All appointments are subject to an enhanced DBS check.
About Us
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you. We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity.
Make first impressions count and guide families with confidence. Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.
Customer Relations Manager employer: Care Concern Group
Contact Detail:
Care Concern Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you’re the perfect fit for the Customer Relations Manager role. Highlight your experience in building relationships and how you can bring warmth and professionalism to the team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the care sector. Building those connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a warm and friendly tone that reflects the high-energy professional we’re looking for.
Highlight Relevant Experience: Make sure to showcase any experience you have in customer service or family liaison roles. We love seeing how your background aligns with our values and the responsibilities of the Customer Relations Manager position.
Be Specific About Your Skills: Don’t just say you’re organised; give us examples! Mention how you’ve managed schedules or coordinated communications in the past. This helps us understand how you’ll excel in a dual-site role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Care Concern Group
✨Know Your Stuff
Before the interview, make sure you research the care homes you'll be representing. Familiarise yourself with their services, facilities, and community involvement. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Relations Manager, your ability to connect with families is crucial. Prepare examples of how you've built relationships in previous roles. Think about times when you've provided reassurance or clarity to someone in need—these stories will resonate well during the interview.
✨Be Organised and Proactive
Since this role involves managing a dual-site schedule, demonstrate your organisational skills. Bring a planner or notes to the interview to show how you keep track of tasks and appointments. Discuss any tools or methods you use to stay on top of your responsibilities.
✨Embrace the Values
Familiarise yourself with the core values of the company: Trust, Respect, Passion, Kindness, and Inclusivity. Be ready to discuss how these values align with your own and provide examples of how you've embodied them in your past experiences.
