At a Glance
- Tasks: Be the first point of contact for families, guiding them with warmth and professionalism.
- Company: Join a values-led care home part of a rapidly expanding family-owned group.
- Benefits: Competitive salary up to £40,000 plus bonuses, full training, and ongoing support.
- Other info: Dynamic role across two sites with strong community engagement opportunities.
- Why this job: Make a real difference in families' lives during important moments.
- Qualifications: Excellent communication skills and experience in sales or customer service preferred.
The predicted salary is between 32000 - 48000 £ per year.
Sales & Marketing - Hertfordshire
Contract: Full Time
Salary: Up to £40,000 bonus (Depending on experience) Per Annum
Shift type: Days
Contracted hours: 40
Are you a personable, high-energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? We’re looking for a Dual Site Customer Relations Manager to represent two exceptional care homes in Hertfordshire: White House in Letchworth Garden City and Penrose Court in Biggleswade. With roughly 11 miles between the sites, you’ll split your time equally, ensuring that both homes provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones.
This role combines proactive and reactive customer engagement. You’ll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion. You’ll also actively build the profile of both homes in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business. While experience within the care sector is not essential, you must be high-energy, target-driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with your proactive approach to generating new business, will be central to achieving sales targets across both sites.
Locations covered: White House care home, Letchworth Garden City SG6 1QL & Penrose Court care home, Biggleswade SG18 8UA
Reporting to: Regional Director
What You’ll Be Doing:
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why join us:
This role is more than just a customer-facing position it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values-led team with a competitive salary of £40,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.
What we’re looking for:
- Excellent communicator with a warm, confident, and professional manner.
- Strong local knowledge of Hertfordshire, ideally with established networks.
- Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
- Highly organised, proactive, and comfortable managing a dual-site schedule.
- IT literate and confident using CRM systems and reporting dashboards.
- Self-motivated, energetic, and driven to deliver results.
All appointments are subject to an enhanced DBS check.
About us:
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you. We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity.
These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference. Make first impressions count and guide families with confidence.
Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.
Customer Relations Manager in Baldock employer: Care Concern Group
Join a values-led care home group in Hertfordshire, where you can make a meaningful impact by supporting families during crucial moments. With a competitive salary of up to £40,000 plus bonuses, comprehensive training, and a supportive team culture, this role offers excellent opportunities for personal and professional growth. Embrace the chance to work across two vibrant communities, fostering relationships and enhancing the lives of residents and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Baldock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Care Concern Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Care Concern Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager in Baldock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Care Concern Group:Your cover letter is your chance to shine! Tell us why you want to work at Care Concern Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Care Concern Group!
How to prepare for a job interview at Care Concern Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
