At a Glance
- Tasks: Be the friendly face of our care home, welcoming residents and visitors with warmth.
- Company: Join Raemoir Manor Care Home, a new and innovative care facility in Banchory.
- Benefits: Earn £12.71 per hour, enjoy 5.6 weeks annual leave, and receive a pension and uniform.
- Other info: Be part of a supportive team that values trust, respect, and inclusivity.
- Why this job: Shape the experience of residents and visitors while developing your career in care.
- Qualifications: Great communication skills, IT proficiency, and a positive, organised approach.
The predicted salary is between 12.71 - 12.71 £ per hour.
Raemoir Manor Care Home is a brand new, purpose built care home in Banchory, opening in Summer 2026. The home will provide residential, dementia, nursing and respite care within a modern, well designed environment, offering a unique opportunity to join a new team and help shape the service from the outset.
Receptionist Contract
- £12.71 per hour
- Contracted to 37.5 hours per week
- Paid PVG, pension, uniform provided
- 5.6 weeks annual leave (based on a full time contract)
Role Overview
As Receptionist, you will be the first point of contact for the home, creating a warm, professional and welcoming environment for residents, visitors and team members. This is a key front of house role where your communication, organisation and people skills will shape first impressions and daily experience. You will manage incoming enquiries, greet visitors and support day to day administrative tasks, ensuring information is handled accurately and efficiently. Supporting the wider team, you will help maintain organised systems and contribute to the smooth running of the home. Working closely with the Business Administrator and management team, you will play an important role in delivering a responsive, professional and well organised service.
What We Are Looking For
- A friendly, professional and approachable manner
- Excellent communication and interpersonal skills
- Strong organisational and administrative skills
- Good IT skills including Microsoft Office and email systems
- Ability to manage multiple tasks and prioritise effectively
- A reliable and positive approach
About us
Raemoir Manor Care Home is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive. Our five core values Trust|Respect|Passion|Kindness|Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in care, we would love to hear from you.
Receptionist - Aberdeen employer: Care Concern Group
Care Concern Group is an excellent employer, offering a supportive work culture where Kitchen Assistants can thrive and develop their culinary skills. Located in the picturesque Ayr, employees benefit from a collaborative environment that prioritises high-quality meal preparation and food safety, ensuring a rewarding experience for those passionate about care and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Aberdeen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Care Concern Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Care Concern Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Care Concern Group:Your cover letter is your chance to shine! Tell us why you want to work at Care Concern Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Care Concern Group!
How to prepare for a job interview at Care Concern Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
