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- Tasks: Manage dining areas, ensuring a welcoming atmosphere and excellent service for residents and visitors.
- Company: Join a family-owned care home committed to high-quality care and support.
- Benefits: Earn £12.21 per hour, enjoy paid DBS, uniform, pension, and 5.6 weeks annual leave.
- Why this job: Be the heart of our café, making every meal enjoyable and impactful for residents.
- Qualifications: Strong organisational and communication skills; customer service experience preferred.
- Other info: Join a values-led team where trust, respect, and kindness are at the core.
The predicted salary is between 25 - 30 £ per hour.
Marine View Lodge Care Home is a modern, purpose built 80 bed care home in New Brighton, Merseyside, delivering high quality residential, nursing, dementia and respite care within a warm, supportive and person centred environment. We’re seeking a dedicated Host to oversee the smooth operation of our dining areas, ensuring our residents and visitors enjoy top-notch service in a clean and safe setting.
What we offer:
- £12.21 per hour
- Pension
- Onsite Parking
- Paid DBS
- Uniform Provided
- 5.6 Weeks Annual Leave (Based on a full-time contract)
Why This Role Matters:
As Host, you’ll be the heart of our dining areas, where your attention to detail and warm demeanour will ensure that every meal and visit is enjoyable. Your role is crucial in maintaining a welcoming atmosphere and delivering excellent service, enhancing the overall experience for everyone who visits our café.
What You’ll Do:
- Café Management: Oversee the function and proper use of the dining areas, including any garden spaces, ensuring everything runs smoothly and efficiently.
- Food Storage: Keep fridges clean, ensuring food items are correctly stored, labelled, and rotated according to our guidelines. Maintain clean food storage cupboards and manage stock rotation in the café area.
- Dining Setup: Assist in setting up the dining room for lunch and dinner, including dressing tables to create an inviting dining environment.
- Menu Management: Update menu displays daily, keeping offerings fresh and appealing.
- Meal Provision: Provide meals and drinks to residents who visit, and assist with their meals if needed, coordinating with care staff.
- Refreshments Service: Offer refreshments such as tea and coffee to residents, relatives, and other visitors outside of regular mealtimes.
- Communication: Maintain clear communication with the Head Chef regarding supplies and any special requirements.
- Feedback: Collect information from residents about their dining experience to ensure continuous improvement.
- Compliance: Ensure that all tasks align with company policies, HACCP regulations, COSHH regulations, and infection control practices.
- Training & Supervision: Undertake induction and supervision of new staff and attend mandatory training sessions as required.
Skills, Knowledge & Qualifications:
- Organizational Skills: Strong organizational skills to manage the dining area and keep everything running smoothly.
- Communication Skills: Excellent communication skills to interact effectively with residents, visitors, and staff.
- Attention to Detail: Keen attention to detail for maintaining cleanliness, food safety, and accurate record-keeping.
- Team Player: Ability to work collaboratively with care staff and other team members.
Desired Experience:
- Customer Service Experience: Previous experience in a customer-facing role, ideally in a café or similar setting.
- Food Handling Knowledge: Familiarity with food storage and safety practices.
- Care Environment Experience: Experience working in a care environment is advantageous but not essential.
About us:
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents.
Our Core Values: We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity. These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.
Join Us: Bring your skills and passion into our care home, where your role will make a significant difference in the daily lives of our residents and visitors.
Host in New Brighton employer: CARE CONCERN GROUP LIMITED
Contact Detail:
CARE CONCERN GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host in New Brighton
✨Tip Number 1
Get to know the care home vibe! Visit Marine View Lodge, chat with staff and residents, and soak up the atmosphere. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Host, you'll need to interact with residents and visitors regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver top-notch service.
✨Tip Number 3
Show off your organisational skills! Think about how you would manage the dining area and keep everything running smoothly. Prepare examples from your past experiences where you’ve successfully handled similar responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Marine View Lodge. Don’t forget to highlight your customer service experience and passion for care!
We think you need these skills to ace Host in New Brighton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about being a Host and how you connect with our core values like kindness and inclusivity.
Tailor Your Application: Make sure to tailor your application to the role of Host. Highlight any relevant experience in customer service or food handling, and explain how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at CARE CONCERN GROUP LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Host at Marine View Lodge. Familiarise yourself with the key tasks like café management, food storage, and dining setup. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share examples from your past experiences where you’ve gone above and beyond for customers. Highlight any relevant experience in a café or care environment to show you’re a great fit for their team.
✨Emphasise Teamwork and Communication
As a Host, you'll need to work closely with care staff and other team members. Prepare to discuss how you’ve successfully collaborated in previous roles. Mention specific instances where clear communication made a difference in your work environment.
✨Align with Their Core Values
Marine View Lodge values trust, respect, passion, kindness, and inclusivity. Think about how you embody these values in your daily life and be prepared to share examples during your interview. This will show that you not only understand their ethos but also that you can contribute positively to their culture.
