Join Crossroads Care Rotherham as an Administrator. Support our charity with administration, enquiries and referrals, helping us make a difference to local carers.
We require an Administrator to join our team.
To be the first point of contact for staff, clients and stakeholders and play an integral role in representing our charity.
To be responsible for general administration for all Crossroads Care Rotherham’s services, involving; data input, gathering statistical information and presenting accordingly.
Respond to enquiries by telephone and in person from carers, the people they care for and other vulnerable individuals, providing a friendly, compassionate and professional welcome and directing them to appropriate information or support.
To take referrals and log and signpost according to each service
To be accountable to the Office Manager
PRINCIPLE TASKS:
General Administration
To have knowledge of and utilise IT systems and software (Microsoft packages), ensuring the efficient running of administrative procedures.
To ensure sufficient photocopied supplies of all office documentation.
To order office supplies such as stationary, PPE and refreshments
To liaise with other organisations in times of signposting and referrals.
To undertake the IG toolkit and e-learning modules as required
To maintain an effective filing system for office, client, personnel and volunteer records.
To deputise for the Office Manager
To support all service leads/ contractors/stakeholders in relation to sending out correspondence.
To support with audit preparations
To co-ordinate applicants throughout the recruitment process and log information accordingly.
To produce starter packs for new starters/volunteers inc documentation and ID
To organise and co-ordinate events and fundraising activities/events.
To have involvement with quality assurance linked to all services and adhering to GDPR regulations.
To set up and archive clients, staff and volunteer information both on the internal system and physical form.
To take minutes for meetings and produce accurate records in a timely manner.
To ensure display boards and information are refreshed and up to date displayed in the office.
On occasions you may be required to facilitate/support carers groups in times of staff absence and sickness.
To provide flexible support and cover during holiday periods and staff absence as required.
To use own initiative to identify administrative systems which would increase efficiency generally for the organisation
To ensure the maintenance of the archive system and to ensure that archives are destroyed confidentially and appropriately in line with data protection regulations.
To act as first point of contact for general enquiries and signpost to relevant service.
To answer all incoming calls professionally and speedily directing to the appropriate person.
To ensure that calls to the organisation are handled professionally and that you can quickly differentiate between critical calls and general enquiries.
To implement and manage systems to aid smooth communication to all staff within the building.
OTHER TASKS
To follow Crossroads Care Code of Conduct.
To work within the philosophy and policies of the organisation.
To work within Health and Safety regulations.
To ensure that equality and diversity principals are applied at all times.
To ensure confidentiality is maintained at all times.
To undertake any other duties commensurate with the post holder’s grade as requested by Senior Management
#J-18808-Ljbffr
Administrator in Rotherham employer: Care Co
Join a compassionate team dedicated to making a difference in the lives of vulnerable adults in Alton. With guaranteed hours, competitive pay aligned with the Living Wage Foundation, and comprehensive training opportunities, we foster a supportive work culture that prioritises employee growth and well-being. Our flexible scheduling allows you to balance your personal commitments while providing essential care to those in need.
