Care City Innovation C.I.C. is a not-for-profit organisation based in Barking, East London. It designs, tests and spreads innovations that help people live the lives they want, with a vision of radically better health and care. Its work is primarily in North East London but extends across the UK, partnering with local government, the NHS, and voluntary and community organisations.
The role
This designer role sits within a small, multidisciplinary team and works alongside a network of senior associate designers and researchers. You would report to and learn from the Service Design Lead. The role spans direct design work on external projects and contributions to internal work that helps the organisation improve how it involves communities. You would help shape how design develops at Care City as it grows.
What you would do
- Frame challenges and choose and adapt design methods to suit the people, context and problem at hand
- Plan and carry out qualitative research with residents, carers and staff, using interviews, observation and other methods, then analyse findings to identify insights and opportunities
- Design and facilitate inclusive co-design activities, develop ideas into prototypes, and test and refine new services, roles and technologies with the people who will use them
- Communicate complex information clearly through visual outputs including journey maps, service blueprints, diagrams, presentations and reports
- Support project delivery and partner relationships, including planning, logistics and keeping work on track
- Contribute to evaluation and learning by gathering and analysing qualitative and quantitative data
- Carry out rapid desk research and literature reviews
- Write funding bids, proposals and case studies, and produce policy briefings, event summaries and content that shares learning with other places
- Help create training, toolkits and guides that equip partners to continue work after Care City's involvement ends
What they are looking for
- Some experience of design practice such as service design, user experience, design research, co-design or community engagement, gained through placement, volunteering or work
- Experience delivering meaningful parts of a design project: making decisions about methods, working with stakeholders and translating findings into something useful
- A portfolio or examples of work that show how you approached a problem, not only the finished output
- Confidence using visual and collaboration tools such as Miro, Figma, Canva, Google Workspace or Microsoft Office, and curiosity about new tools including AI
- Good written and visual communication skills
- Comfort talking with a wide range of people and adapting how you work so everyone can take part
- Willingness to take on varied tasks and switch between them as priorities change
- Basic confidence with numbers and data, for example analysing survey results in a spreadsheet
- Care about health and care, public services and communities
- Experience in the public or community sector is welcome but not essential; lived experience of the communities Care City works with is also valued
Working arrangements
The role is hybrid. Care City's office is in Barking (50 Cambridge Road, Barking IG11 8FG), and there will be travel across Barking and Dagenham, with working from home also part of the arrangement. The organisation offers flexibility with working hours.
Pay and benefits
- Salary: £38,000 – £41,000 depending on experience
- 28 days' holiday plus bank holidays
- An additional day off per year for a celebration of your choice (such as a birthday or anniversary)
- Contribution to a pension scheme
- Development and training opportunities
- Flexibility with working hours
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