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- Tasks: Provide first-level IT support and handle basic requests like password resets.
- Company: Join the UK's largest care provider, transforming the industry with positive change.
- Benefits: Enjoy your birthday off, maternity/paternity pay, and comprehensive training opportunities.
- Why this job: Kickstart your IT career in a supportive environment with growth potential and meaningful work.
- Qualifications: Passion for IT, problem-solving skills, and a collaborative spirit are essential.
- Other info: Flexible working options available, including remote work on late shifts and weekends.
The predicted salary is between 23910 - 33574 ÂŁ per year.
Service Desk – 1st Line Support Engineer
Salary ÂŁ24,231 per annum
This role is office based during the week.
4F, Station House
Stamford New Road
Altrincham
WA14 1EP
Ability to work from home during evenings and weekend shifts.
Full time 37.5 Hours per week
Shift patterns on a rota:
07:00 am – 3:00 pm
8:00 am – 4:00 pm
9:00 am – 5 :00 pm
4:00 pm – 12:00 am
Weekend hours7am – 7pm
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as 1stLine Support Engineer at City and County Healthcare Group every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.
Job Description
This role is to provide first level IT support and IT administration duties to all end users seeking IT assistance. The role will include dealing with Basic IT support requests such as password resets, creating user accounts, amending file permissions and basic configuration tasks on our key operational systems, in addition may also support the Desktop Services team in provisioning Mobile devices and Laptop imaging.
Key Duties/Responsibilities
- Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams.
- Providing updates on existing IT tickets to end users when requested.
- Chasing approvals and process on open requests.
- Escalating unresolved or breached SLA issues to senior team members when necessary.
- Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
- IT administration tasks on core operational business systems
- Act as an overflow for support phone calls when lines are exceptionally busy
- Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
- Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
- Basic software installation’s
- Monitor the IT Service Desk call log and ensure that all calls are being progressed, chased and escalated where appropriate
Qualifications
- A passion for IT and developing an IT support related career
- Ability to absorb and retain information quickly.
- Highly self‑motivated and directed.
- Keen attention to detail.
- Proven analytical and problem‑solving abilities.
- Ability to effectively prioritize and execute tasks in a high‑pressure environment.
- Exceptional customer service orientation.
- Experience working in a team‑oriented, collaborative environment.
- Approaching the customer with a positive attitude at all times
- Being friendly and helpful even during stressful events
Additional Information
We offer thorough training and the opportunity to develop through self‑directed learning, coaching conversations, e‑learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.
We will also offer you:
- Your birthday off*
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay*
- Death in Service Payment*
- Occupational Sick Pay
*subject to terms and conditions and qualifying period
We see extraordinary achievements for our clients everyday thanks to our talented and committed workforce. We want to transform the care industry by working driving positive change. As the largest care company in the UK, we have the size and success to offer you a grand career opportunity, choice, and security. Be part of our journey.
City and County is an Equal Opportunities Employer.
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Service Desk 1st Line Support Engineer employer: Care By Us Ltd
Contact Detail:
Care By Us Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support issues, such as password resets and user account management. Being able to demonstrate your knowledge of these tasks during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with end users, showcasing your ability to communicate effectively and empathetically can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions by thinking of examples where you've successfully solved problems or worked in a team. This will help you illustrate your analytical and problem-solving skills during the interview.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to align your answers with our mission, making you a more attractive candidate.
We think you need these skills to ace Service Desk 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Service Desk 1st Line Support Engineer position. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your IT support experience, problem-solving skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer service effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for IT and your desire to develop a career in this field. Mention specific examples of how you've successfully resolved IT issues or provided excellent customer service in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Care By Us Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for IT during the interview. Talk about any personal projects or experiences that highlight your interest in technology and how you stay updated with the latest trends.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical abilities.
✨Highlight Customer Service Experience
Since this role involves supporting end users, emphasise any previous customer service experience. Share stories that illustrate your ability to communicate effectively and handle challenging situations with patience.
✨Familiarise Yourself with Common IT Issues
Brush up on common first-line support tasks like password resets and user account management. Being able to discuss these topics confidently will demonstrate your readiness for the role and your understanding of the responsibilities involved.
