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- Tasks: Coordinate care schedules and support Care Professionals in delivering exceptional service.
- Company: Join CCH Group, the UK's largest and most trusted care provider.
- Benefits: Career growth opportunities, expert support, and recognition through awards.
- Why this job: Make a real difference in your community by shaping the future of home care.
- Qualifications: Strong attention to detail, time management, and problem-solving skills required.
- Other info: Be part of a passionate team dedicated to transforming lives together.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Monday to Friday 9am - 5pm with additional on call duties on a rota basis.
Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community. At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations.
Job Description
What you’ll do
- Rota Management
- Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
- Deploy new Care Professionals to clients within two weeks of hire.
- Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
- Ensure rota changes are communicated by Thursday of the prior week.
- Manage guaranteed hours contracts to prevent unnecessary top-up payments.
- Oversee annual leave requests to maintain service continuity.
- Maintain close contact with Care Professionals through calls and regular meetings.
- Schedule refresher training to meet CQC and contractual requirements.
- Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
- Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
- Monitor ECM to track visit timings and durations, addressing any issues.
- Accurately code canceled hours and maintain digital records for invoicing compliance.
- Report Care Professional absences for absence management.
- Provide thorough handovers for the Out of Hours team.
- Ensure shift reconciliation for accurate payroll processing.
What We Offer:
- Career Growth: Leadership opportunities with a trusted sector leader.
- Support: Access to top experts and innovative systems.
- Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.
Qualifications
- Excellent attention to detail
- Excellent time management and communication skills
- A true problem solver and able to think outside of the box
- Self-motivated, responsible and able to act on your initiative.
- To be organised and flexible
- NVQ/QCF Care at Level 3 or be willing to work towards this qualification
- Be prepared to undertake other training that would benefit you in the role.
Additional Information
Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
Our Values:
- COMMUNITY: Stronger together, building a thriving culture.
- COURAGE: Boldly shaping a better future.
- HEART: Passionate and dedicated—what we do matters.
Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Care Coordinator in Rochdale employer: Care By Us Ltd
Contact Detail:
Care By Us Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for a Care Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common interview questions for Care Coordinators and practice your responses. Show off your problem-solving skills and how you can manage rotas effectively—this is your time to shine!
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you at CCH Group. By applying directly, you’ll be one step closer to joining us in delivering exceptional care in your community.
We think you need these skills to ace Care Coordinator in Rochdale
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for delivering exceptional care shine through. Share personal experiences or motivations that drive you to make a difference in people's lives.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Care Coordinator role. Use keywords from the job description to show that you understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Care By Us Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Care Coordinator inside out. Familiarise yourself with rota management, care delivery, and the importance of communication in this position. This will help you answer questions confidently and show that you're genuinely interested in the job.
✨Showcase Your Problem-Solving Skills
As a Care Coordinator, you'll need to think on your feet. Prepare examples from your past experiences where you've successfully solved problems or improved processes. This will demonstrate your ability to handle challenges effectively, which is crucial for this role.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you maintain contact with Care Professionals and manage client relationships. Highlight any experience you have in training or engaging teams, as this will resonate well with the interviewers.
✨Align with Their Values
CCH Group values community, courage, and heart. During your interview, reflect these values in your answers. Share stories that illustrate your commitment to teamwork, your willingness to take initiative, and your passion for delivering exceptional care. This will help you connect with the company's mission.
