Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure high standards of care and compliance through audits and staff training.
- Company: Join CCH Group, a leading provider of community-based health and social care services.
- Benefits: Enjoy comprehensive training, career development, and discounts at major retailers.
- Other info: Be part of a dynamic team committed to transforming the care industry.
- Why this job: Make a real difference in people's lives while advancing your career in social care.
- Qualifications: Strong knowledge of social care regulations and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Bristol Court is part of CCH Group, one of the UK’s largest providers of community-based health and social care services. CCH Group supports thousands of individuals across the country to live independently in their own homes and within residential settings.
As Quality and Engagement Manager at Bristol Court, you will play a key role in maintaining high standards of care and ensuring compliance with regulatory requirements. You’ll be part of a committed team focused on delivering quality outcomes and continuous improvement for the people we support.
You will be responsible for conducting timely audits of service delivery, monitoring progress against improvement plans, and working closely with the Branch Managers to ensure actions are followed through and successful outcomes are achieved.
In addition, you’ll support the branch teams by delivering aspects of operational training, mentoring staff, and providing guidance on care delivery and the effective use of systems. This role is ideal for someone with a strong understanding of compliance and quality standards in social care, and a passion for supporting others to deliver excellent service.
- Quality Assurance & Compliance: Conduct regular audits and governance reviews to identify risks, ensure regulatory compliance, and support the implementation of improvement plans. Provide training, mentoring, and practical support to branch teams to enhance service quality and achieve high compliance levels.
- Customer Engagement: Act as the main point of contact for customer concerns and feedback, including Voice of the Customer reviews. Analyse feedback data, collaborate with the Branch Manager on improvements, and maintain a visible presence within the Extra Care Scheme to ensure ongoing customer satisfaction.
- Operational Support & Mentorship: Support care professionals and branch staff through training and mentoring on care delivery, reporting systems, and policy implementation. Assist with investigations, contribute to change management initiatives, and provide hands-on support during service challenges or crisis situations.
Qualifications:
- Strong knowledge of the social care sector, including regulatory and clinical requirements in community settings.
- Confident user of Microsoft Office (especially Excel) and digital compliance/reporting tools.
- Excellent organisational, time management, and communication skills.
- Collaborative team player with a proactive, adaptable, and solution-focused mindset.
- Committed to high standards of customer care and aligned with company values.
- Experience in social/community care is essential; quality/compliance experience.
Additional Information:
We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.
We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.
We will also offer you:
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay
- Death in Service Payment
- Occupational Sick Pay
Subject to terms and conditions and qualifying period. We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey.
London Care is an Equal Opportunities Employer and part of the City and County Healthcare Group.
Quality and Engagement Manager in London employer: Care By Us Ltd
Contact Detail:
Care By Us Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Engagement Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector, especially those already working at CCH Group. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of compliance and quality standards in social care. We want to see your passion for delivering excellent service, so think of examples from your experience that showcase this.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply through our website for the best chance of landing the job. It’s straightforward and ensures your application gets directly into the right hands. Let’s make your dream role a reality!
We think you need these skills to ace Quality and Engagement Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality and Engagement Manager role. Highlight your experience in social care, compliance, and quality standards, as these are key to what we’re looking for at Bristol Court.
Showcase Your Skills: Don’t forget to mention your organisational and communication skills! We want to see how you can support our branch teams and enhance service quality, so give us examples of how you've done this in the past.
Be Authentic: Let your personality shine through in your application. We value a proactive and solution-focused mindset, so share your passion for supporting others and improving care services. We want to know what drives you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it!
How to prepare for a job interview at Care By Us Ltd
✨Know Your Compliance Inside Out
Make sure you brush up on the regulatory and clinical requirements in social care. Being able to discuss specific compliance standards and how they relate to Bristol Court will show that you're not just familiar with the sector, but that you’re ready to uphold its standards.
✨Showcase Your Mentoring Skills
Prepare examples of how you've successfully trained or mentored staff in the past. Highlighting your experience in operational support and how you've helped others improve their service delivery will resonate well with the interviewers.
✨Engage with Customer Feedback
Be ready to discuss how you’ve handled customer concerns and feedback in previous roles. Demonstrating your ability to analyse feedback data and implement improvements will show that you’re committed to maintaining high standards of customer care.
✨Demonstrate Your Team Spirit
As a collaborative team player, it’s important to convey your adaptability and solution-focused mindset. Share stories that illustrate how you’ve worked effectively within a team to achieve common goals, especially in challenging situations.