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- Tasks: Coordinate care schedules and support Care Professionals in delivering exceptional services.
- Company: Join CCH Group, the UK's largest and most trusted care provider.
- Benefits: Competitive salary, career growth opportunities, and recognition for outstanding contributions.
- Why this job: Make a real difference in your community by shaping the future of home care.
- Qualifications: Strong attention to detail, time management skills, and a passion for care.
- Other info: Be part of a supportive team that values community and courage.
The predicted salary is between 29618 - 29618 ÂŁ per year.
Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community. At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations.
Location: East London, E9 6FJ
Salary: ÂŁ29,618
Responsible for: 3261 hours per week across Newham, Hackney and Haringey
Monday - Friday 9am - 5pm with additional on call on a rota basis
Job Description
- Rota Management
- Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
- Deploy new Care Professionals to clients within two weeks of hire.
- Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
- Ensure rota changes are communicated by Thursday of the prior week.
- Manage guaranteed hours contracts to prevent unnecessary top-up payments.
- Oversee annual leave requests to maintain service continuity.
- Maintain close contact with Care Professionals through calls and regular meetings.
- Schedule refresher training to meet CQC and contractual requirements.
- Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
- Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
- Monitor ECM to track visit timings and durations, addressing any issues.
- Accurately code canceled hours and maintain digital records for invoicing compliance.
- Report Care Professional absences for absence management.
- Provide thorough handovers for the Out of Hours team.
- Ensure shift reconciliation for accurate payroll processing.
What We Offer:
- Career Growth: Leadership opportunities with a trusted sector leader.
- Support: Access to top experts and innovative systems.
- Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.
Qualifications
- Excellent attention to detail
- Excellent time management and communication skills
- A true problem solver and able to think outside of the box
- Self‑motivated, responsible and able to act on your initiative.
- To be organised and flexible
- NVQ/QCF Care at Level 3 or be willing to work towards this qualification
- Be prepared to undertake other training that would benefit you in the role.
Additional Information
Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
Our Values:
- COMMUNITY: Stronger together, building a thriving culture.
- COURAGE: Boldly shaping a better future.
- HEART: Passionate and dedicated—what we do matters.
Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Care Coordinator in London employer: Care By Us Ltd
Contact Detail:
Care By Us Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CCH Group and understanding their values. Be ready to discuss how your skills align with their mission of delivering exceptional care. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences and how they relate to the role of a Care Coordinator—this will help you shine during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the CCH Group family and contributing to the community.
We think you need these skills to ace Care Coordinator in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional care shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the Care Coordinator role. Highlight your attention to detail, time management skills, and any experience with rota management or care services. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for organised and flexible individuals, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community at CCH Group!
How to prepare for a job interview at Care By Us Ltd
✨Know Your Care Coordination Inside Out
Before the interview, make sure you understand the key responsibilities of a Care Coordinator. Familiarise yourself with rota management, recruitment processes, and how to maintain service continuity. This will show your passion for delivering exceptional care and your readiness to take on the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully solved problems in a previous role. Think about times when you had to manage schedules or handle unexpected changes. This will demonstrate your ability to think outside the box and adapt to challenges, which is crucial for this position.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully. This will reflect your excellent communication skills and your ability to engage with both clients and Care Professionals.
✨Emphasise Your Commitment to Continuous Learning
Mention your willingness to undertake further training, such as working towards an NVQ/QCF Care qualification. Highlight any relevant training you've completed in the past. This shows that you're self-motivated and dedicated to improving your skills, aligning perfectly with CCH Group's values of nurturing and transforming lives.
