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- Tasks: Manage the Electronic Call Monitoring system and support staff in a dynamic healthcare environment.
- Company: Join Care by Us, a leading provider of community healthcare services.
- Benefits: Competitive salary, meaningful work, and opportunities for personal growth.
- Why this job: Make a real difference in clients' lives while developing your career.
- Qualifications: Experience with ECM systems and strong communication skills required.
- Other info: Enjoy a varied role with a supportive team and exciting challenges.
The predicted salary is between 19500 - 29500 £ per year.
Company Description
Electronic Call Monitoring (ECM) Administrator
Welham Green AL9 7HF
12 month Fixed Term Contract
£24,500 per annum
What we offer
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Administrator at Care by Us every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients' lives and your career.
Job Description
What you’ll do
As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients. We are looking for an ECM Administrator to join us on a full-time basis to contribute to the continued success of the team. The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount of time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing.
The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office. In this role you will be involved in the following:
- Direct responsibility for the management of the ECM system
- Responding to alerts on the system of calls being missed
- Liaising with carers on their attendance and why visits may be late
- Running reports for management
- Providing support to staff members as required
- Adhering to company privacy policies and procedures at all times
Qualifications
What you need
You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.
Call Monitoring Administrator employer: Care By Us Limited
Contact Detail:
Care By Us Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Monitoring Administrator
✨Tip Number 1
Get to know the company! Research Care by Us and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to ECM systems and your experience in healthcare. We can even help you with mock interviews to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it’s really like to work as an ECM Administrator at Care by Us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Call Monitoring Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ECM Administrator role. Highlight any experience you have with similar systems and your skills in data analysis and report generation. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us and how your skills can contribute to our mission. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: Since you'll be liaising with carers and staff, it's important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively communicated in a previous role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Care By Us Limited
✨Know Your ECM Systems
Make sure you brush up on your knowledge of Electronic Call Monitoring systems. Be ready to discuss any previous experience you have with similar systems, and think about how you can apply that knowledge to the role at Care by Us.
✨Show Off Your Communication Skills
Since you'll be liaising with carers and staff, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've effectively communicated in past roles, especially in busy environments like domiciliary care offices.
✨Be Data Savvy
As an ECM Administrator, you'll need strong analytical abilities. Familiarise yourself with data analysis and report generation techniques. Bring examples of reports you've created or insights you've derived from data in previous jobs to showcase your skills.
✨Understand Company Values
Research Care by Us and understand their mission of creating brighter days for clients. Be prepared to discuss how your values align with theirs and how you can contribute to their goal of providing meaningful and rewarding work.
