Joiner in Newington

Care and Repair Edinburgh (CRE) is an independent charity offering a range of practical services to help older people and those living with disabilities in Edinburgh to repair, improve or adapt their homes so that they can live safely and independently for as long as possible. We have been serving Edinburgh’s older and disabled residents since 1985 and in 2025 completed over 6,000 jobs in homes across the city. Our services include minor home adaptations to improve accessibility, comfort and energy efficiency as well as a handyperson service that uses volunteers to complete DIY tasks and help with technology in the home.

CRE aim to deliver the highest quality for our clients, so you will be required to show enthusiasm for standards and best practice, demonstrate patience and empathy with older people and understand the impact of loneliness and isolation.

Job Purpose: The role involves undertaking technical assessments of small repairs, advice and estimation of costs to carry out same in accordance with client requirements either during the visit or within a follow-up appointment. As part of the role the post holder must ensure that all small repairs work is completed to required standards and timescales and that high levels of customer satisfaction are always maintained.

Carry out practical tasks within client’s homes, such as:

• Repairs to sash & case windows
• Re-roping pulley systems
• Pipe boxes
• Installing handrails/grabrails
• Installing safety equipment
• Replace/repair door locks/handles

Main Responsibilities:

• Responsible for ensuring that pricing is cost effective and that promotional material is widely distributed.
• Responsible for obtaining competitive rates from suppliers and maintaining material stocks throughout each working day.
• To ensure the security of any company tools and equipment and to maintain them in serviceable condition, upgrading and purchasing where necessary.
• To effectively utilise electronic devices to ensure secure use of data.
• To operate safe working practices with due regard to Health and Safety Regulations, COSHH, Control of Infection, Waste Disposal etc in accordance with legislative requirements and policies and procedures.
• To ensure that high levels of customer satisfaction are maintained.
• To carry out any handyperson/keysafe fitting duties in the absence of key personnel during annual leave/sickness etc.
• To assist other trades within CRE.

General:

• Liaise with the Operations Manager to ensure the appropriate maintenance and vehicle checks are undertaken on the company vehicle in line with the company vehicle policy and procedures.
• To ensure that work practices are streamlined using electronic diaries and payment systems liaising with administrative staff as and when required.
• To maintain work records, record materials used, time taken and record same on simPRO (CRE’s database) for invoicing purposes.
• To inform the administrators of any follow up action that may be required and keep accurate records of appointments.
• Act as an ambassador for CRE when dealing with members of the public, suppliers, customers etc.
• Maintain professional and technical knowledge by attending appropriate training courses and workshops.
• Reporting of any data protection, safeguarding or complaints of any nature from clients or suppliers without delay.
• To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to administration or the Head of CRE as necessary.

Experience:

• Experience of working in a customer facing role.
• Experience of working on own initiative and as part of a wider team/teams.
• Experience of working with older or vulnerable people would be an advantage but not essential.

Qualifications:

• Essential: Fully qualified joiner, C&G, 5 years post qualification experience, Full clean Driving License.
• Desirable: IT literate.

Closing date: 12 noon on Friday 30th January 2026. Interviews will take place in Edinburgh on Monday 16th February 2026.