At a Glance
- Tasks: Lead a national service supporting veterans in the justice system and manage daily operations.
- Company: Care after Combat, dedicated to improving veterans' lives.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and hybrid working.
- Why this job: Make a real difference in veterans' lives while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for supporting veterans.
The predicted salary is between 40950 - 50050 £ per year.
Help lead a national service supporting veterans in the justice system. Care after Combat is looking for an experienced Deputy Operations Manager (Op NOVA) to manage the day-to-day delivery of the NHSE Op NOVA commissioned service across England and support our network of Regional Coordinators. Care after Combat supports veterans in custody and in the community, helping them access practical, consistent and person-centred support. Through our contribution to Op NOVA, we work with partners across England to improve outcomes for veterans and help them move forward.
What you’ll be working on
- Directly line-manage, supervise and support our Regional Coordinator team;
- Coordinate day-to-day delivery of the NHSE Op NOVA commissioned service across England;
- Monitor workloads, caseload pressures, staffing capacity and service coverage;
- Support staff performance, development, wellbeing and induction;
- Monitor service performance against agreed targets and standards;
- Review operational data and identify trends, gaps or areas requiring intervention;
- Support quality assurance, case-record standards and accurate reporting;
- Respond to routine operational issues and escalate significant risks or concerns appropriately;
- Help ensure consistent practice across regions while recognising legitimate local differences;
- Support effective working relationships with HMPPS, prisons, probation, NHS partners, the Forces Employment Charity and other organisations;
- Contribute to contract reviews, performance meetings, audits and assurance activity;
- Deputise for the Operations Manager when required.
This is a hands-on operational management role. You will have real responsibility for supporting the team and keeping day-to-day delivery on track, while working closely with the Operations Manager on wider service performance and improvement.
This job is for you if…
- You have experience managing operational service delivery and directly supervising staff.
- You are confident leading and supporting a geographically dispersed team.
- You are organised, calm under pressure and comfortable managing competing priorities.
- You can use service data and performance information to identify issues and improve delivery.
- You are a supportive, approachable and accountable people manager.
- You communicate clearly and build effective relationships with colleagues and external partners.
- You understand the importance of safeguarding, confidentiality, accurate records and operational risk.
- You know when to resolve an issue yourself and when it needs to be escalated.
- You have empathy with veterans and an understanding of the justice system.
Experience in veterans’ services, justice, health, social care, commissioned services or the charity sector would be particularly useful. Experience of Salesforce, Outcome Star or similar case-management systems would also be advantageous.
Key details
- Location: Primarily Care after Combat HQ, Newark, Nottinghamshire, with occasional hybrid working
- Hours: 37.5 hours per week
- Salary: £38,000
- Travel: Occasional travel across England, including prisons and partner locations
- Checks: Enhanced DBS and NPPV2 Police Vetting will be required
- Regular attendance at our Newark HQ will be required. The role may involve visiting prisons and other secure environments, and some evening or weekend working may occasionally be necessary.
How to apply
Apply through CharityJob with your CV and a supporting statement explaining how your experience and skills match the role.
Closing date: Friday 30th October
Interviews: Monday 16th and Tuesday 17th November
We reserve the right to close the vacancy early if we receive a sufficient number of suitable applications, so early applications are encouraged.
Care after Combat is committed to equality of opportunity and creating an inclusive and supportive working environment. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process where required.
Deputy Operations Manager (Op NOVA) in Newark employer: Care after Combat
Care after Combat is an exceptional employer dedicated to supporting veterans in the justice system, offering a meaningful opportunity to make a real difference in their lives. With a strong focus on employee wellbeing and development, our collaborative work culture fosters growth and encourages innovative solutions to improve service delivery. Located in Newark, Nottinghamshire, we provide a supportive environment where you can thrive while contributing to a vital cause, alongside a passionate team committed to making a positive impact across England.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Operations Manager (Op NOVA) in Newark
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Care after Combat.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Care after Combat.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Care after Combat.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Care after Combat. Apply directly through us to stand out!
We think you need these skills to ace Deputy Operations Manager (Op NOVA) in Newark
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Care after Combat. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Deputy Operations Manager (Op NOVA), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Care after Combat
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Care after Combat. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
