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- Tasks: Provide empathetic phone support to clients navigating their ADHD journey.
- Company: Join a revolutionary HealthTech start-up transforming ADHD care.
- Benefits: Competitive salary, 33 days holiday, remote work, and birthday off.
- Why this job: Be the first point of contact and make a real difference in people's lives.
- Qualifications: Experience in phone support, excellent communication, and a calm approach.
- Other info: Exciting career growth opportunities in a supportive and innovative team.
The predicted salary is between 30000 - 42000 Ā£ per year.
Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare. At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.
As CARE ADHD continues to grow, we're searching for a Phone Support Specialist to join our team. In this role, you'll be the first point of contact for clients, handling incoming calls and providing clear, empathetic support to those navigating their ADHD journey. Your role will be crucial in ensuring that every caller feels heard, supported, and guided to the right information or service.
CARE ADHD is scaling rapidly, creating exciting opportunities for career growth and development. We're a passionate team of changemakers, committed to a culture built on transparency, support, and continuous learning. If you're ready to contribute to a mission that transforms ADHD care, we want to hear from you!
What You'll Be Doing
- Answering incoming calls from private clients and NHS patients, providing friendly, professional support.
- Handling general enquiries about ADHD assessments, treatment options, and service availability.
- Directing callers to the appropriate teams or resources when necessary.
- Logging call details accurately in our system and following up where required.
- Maintaining a compassionate and patient approach when speaking to individuals who may be distressed or anxious.
- Working collaboratively with other teams, including Client Success and Clinical teams, to ensure smooth service delivery.
- Using tools such as Aircall, Front, SharePoint, and MS Teams to manage client interactions effectively.
To Thrive In This Role, You'll Need
- Experience in phone-based customer support, preferably in healthcare or a similar service-oriented field.
- Excellent verbal communication skills, with the ability to explain information clearly and empathetically.
- A calm and patient approach, particularly when speaking to distressed or frustrated callers.
- Strong attention to detail and accuracy when logging call information.
- The ability to prioritise tasks and manage time effectively in a fastāpaced, remote environment.
- Confidence in handling multiple calls per day while maintaining a high standard of service.
- A proactive attitude with the ability to problemāsolve and escalate when needed.
It's a Great Bonus If You Have
- Experience working with electronic patient records (EPR) systems such as EMIS.
- Knowledge of healthcare terminology and practices.
- Previous administrative experience in a healthcare setting or startāup environment.
What You Can Expect From Us
- Competitive salary, depending on experience.
- A fully remote position with the opportunity to join ināperson events and meetāups throughout the year.
- Please note this role is only open to UK residents with eligibility to work in the UK.
- 33 days holiday (includes UK public holidays).
- A paid day off on your birthday.
- Office equipment when you join.
- Pension contribution.
- Be part of one of the UK's most ambitious HealthTech startāup.
Our Hiring Process
We aim to make our hiring process as streamlined as possible. Shortlisted candidates will have an initial phone call with our Talent Acquisition manager, and will then be asked to complete a brief online assessment, followed by an interview with a member of our senior management team.
Apply with Confidence
Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you're a great fit but don't meet every single requirement, we encourage you to apply! At CARE ADHD, we're committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.
Phone Support Specialist - Remote in London employer: Care ADHD
Contact Detail:
Care ADHD Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Phone Support Specialist - Remote in London
āØTip Number 1
Get to know the company! Before your interview, dive into CARE ADHD's mission and values. Understanding their commitment to accessible healthcare will help you connect with the team and show that you're genuinely interested in their work.
āØTip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you get comfortable with answering questions and providing support, just like you'd do as a Phone Support Specialist.
āØTip Number 3
Show your empathy! When discussing your experiences, highlight times when you've helped someone in distress. This will demonstrate your ability to provide compassionate support, which is key for this role.
āØTip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our passionate team at CARE ADHD.
We think you need these skills to ace Phone Support Specialist - Remote in London
Some tips for your application š«”
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so donāt be afraid to show your passion for helping others and your interest in ADHD care.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Phone Support Specialist role. Mention any relevant customer support or healthcare experience that showcases your skills in empathy and communication.
Showcase Your Skills: Donāt forget to emphasise your ability to handle multiple calls and manage time effectively. We love candidates who can demonstrate their problem-solving skills and calm approach, especially when dealing with distressed callers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. Itās the best way to ensure your application gets into the right hands and shows us youāre serious about joining our team!
How to prepare for a job interview at Care ADHD
āØKnow Your Stuff
Before the interview, make sure you understand ADHD and the services CARE ADHD offers. Familiarise yourself with common questions clients might have about assessments and treatments. This will help you sound knowledgeable and confident during your conversation.
āØPractice Empathy
Since you'll be dealing with clients who may be anxious or distressed, practice responding to hypothetical scenarios with empathy. Role-play with a friend or family member to get comfortable with providing support while maintaining a calm and patient demeanour.
āØShow Off Your Communication Skills
During the interview, focus on demonstrating your verbal communication skills. Be clear and articulate when answering questions, and donāt hesitate to ask for clarification if you need it. This shows that youāre engaged and willing to ensure understanding.
āØHighlight Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved issues or helped clients. Be ready to share these stories in the interview to showcase your proactive attitude and ability to handle multiple calls while maintaining high service standards.
