Patient Engagement Lead in London

Salary: £36,000 3 days per week

Reports to: Associate Director of Quality

Ideal Start: ASAP

Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare

At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client‑centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.

What we are looking for?

Patient Engagement Lead (part‑time)

The People Engagement Lead will design and implement systems that actively involve patients, carers and communities in the design, delivery and improvement of services, ensuring the power of lived experience informs decisions every day.

• Strategic engagement and culture

• Lead the development and delivery of a Patient and Carer Engagement Strategy covering patients, carers, and our communities aligned with organisational priorities and regulatory requirements.
• Build a culture where feedback, co‑design and partnership working are embedded in everyday practice and decision‑making.
• Work with senior leaders to ensure engagement insights inform strategic planning, quality improvement and workforce strategies.

• Establish and oversee structures such as forums, panels and lived‑experience networks that enable meaningful involvement in service design, delivery and improvement.
• Ensure voices from seldom‑heard and underserved communities are proactively included, helping to reduce health inequalities in access, experience and outcomes.
• Coordinate patient and public engagement activities in line with statutory duties and good practice guidance, working in partnership with voluntary and community sector organisations.

• Develop mechanisms to capture, analyse and triangulate patient, carer and community feedback (including surveys, complaints, compliments and real‑time feedback tools).
• Translate qualitative and quantitative engagement data into clear insights and recommendations that drive measurable improvements in services and staff experience.
• Produce high‑quality reports and presentations for Boards, committees and operational groups, evidencing trends, impact and learning.

• Act as the organisation’s senior specialist for engagement and involvement, providing expert advice, coaching and support to leaders and teams.
• Chair or coordinate relevant engagement groups and networks, ensuring effective governance, follow‑through and feedback to participants.
• Ensure compliance with relevant national standards and frameworks for patient experience, equality, diversity and inclusion.

• Significant experience of leading patient, public and/or staff engagement in a health or care setting, or other large, complex organisation.
• Demonstrable track record of using engagement and feedback to influence service change, culture and organisational outcomes.
• Advanced knowledge of engagement and involvement approaches, including co‑production, participatory methods and digital engagement.
• Strong skills in analysing and presenting qualitative and quantitative feedback data to different audiences.
• Excellent communication, facilitation and relationship‑building skills, with the ability to work credibly with service users, staff at all levels and external partners.
• Commitment to equality, diversity and inclusion, and experience of engaging seldom‑heard groups.

• Experience working within the NHS or UK health and care system.
• Formal training in engagement, organisational development, quality improvement or related discipline.
• Experience of designing or delivering engagement within large‑scale change or improvement programmes.
• Lived experience of ADHD/Neurodiversity.

The Postholder Will

• Champion kindness, respect and inclusion in all engagement activities.
• Role‑model collaborative, person‑centred leadership, ensuring lived experience is at the heart of decisions.
• Demonstrate curiosity, openness and a commitment to continuous learning and improvement.

• Kindness – treating colleagues, partners, and everyone we support with respect and care.
• Transparency – being open and honest so that trust can grow.
• Reflection – pausing to learn from experience and improve together.
• Growth mindset – always welcoming feedback and challenges as opportunities to develop.
• Accountability – taking ownership of our actions and outcomes, not to assign blame but to learn, adapt, improve and move forward.
• Solution‑seeking – focusing on constructive ways forward, even when things are tough.
• Collaboration – sharing ideas, supporting one another, and celebrating collective success.

• Competitive salary.
• Work remotely in the UK and hybrid in our Canary Wharf office.
• 33 days holiday (including UK public holidays).
• Team get‑togethers.
• A paid day off on your birthday.
• Office equipment when you join.
• Pension Contribution.
• Be part of one of the UK’s most ambitious HealthTech start‑ups.

We aim to make our hiring process as streamlined as possible.

Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you're a great fit but don't meet every single requirement, we encourage you to apply! At Care ADHD, we're committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.