At a Glance
- Tasks: Lead the Under 18s client services team and ensure top-notch service delivery.
- Company: Care ADHD, a dedicated organisation focused on supporting young people in Greater London.
- Benefits: Competitive salary, hybrid work options, and generous holiday allowances.
- Other info: Join a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in the lives of young clients while leading a passionate team.
- Qualifications: Strong experience in customer service operations and a child-focused mindset.
The predicted salary is between 45000 - 55000 £ per year.
Care ADHD in Greater London is seeking a Head of Client Services to lead the Under 18s client-facing team and ensure a high-quality service experience. This role involves operational leadership, managing team performance, and collaborating with Clinical Ops leads.
Ideal candidates will have strong experience in customer service operations, operational judgment, and a child-focused mindset.
Benefits include a competitive salary, hybrid work options, and generous holiday allowances.
Head of Under-18s Client Services — Growth & Operations in London employer: Care ADHD
Care ADHD in Greater London is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong focus on professional development, a supportive work culture, and the flexibility of hybrid working arrangements, we empower our team to deliver outstanding service while maintaining a healthy work-life balance. Join us to make a meaningful impact in the lives of young people with ADHD, all within a dynamic and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Under-18s Client Services — Growth & Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Care ADHD or similar organisations. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Show us how your experience aligns with their focus on high-quality service and child-centric care. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past roles that highlight your operational leadership and customer service skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re keen and professional, which is exactly the kind of attitude we’re looking for.
We think you need these skills to ace Head of Under-18s Client Services — Growth & Operations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Client Services role. Highlight your customer service operations experience and any leadership roles you've held, especially those focused on under-18s.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for child-focused services and how your operational judgment can benefit our team. Be genuine and let your personality come through.
Showcase Relevant Experience:When filling out your application, emphasise any previous roles where you’ve led teams or improved service quality. We want to see how you’ve made a difference in similar environments!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Care ADHD in Greater London!
How to prepare for a job interview at Care ADHD
✨Know Your Stuff
Make sure you understand the ins and outs of client services, especially in a child-focused environment. Brush up on your knowledge about ADHD and how it affects young people, as well as the best practices for delivering exceptional service to this demographic.
✨Show Your Leadership Skills
Be ready to discuss your previous experience in managing teams and driving performance. Prepare examples that showcase your operational judgment and how you've successfully led teams to improve service quality in the past.
✨Collaborate Like a Pro
Since this role involves working closely with Clinical Ops leads, think about how you can demonstrate your collaborative skills. Have examples ready that highlight your ability to work cross-functionally and how you’ve built strong relationships with other departments.
✨Emphasise Your Child-Focused Mindset
This position is all about ensuring a high-quality service experience for under-18s. Be prepared to talk about your approach to creating a supportive environment for children and how you prioritise their needs in your service delivery.
