IT Support Engineer

Salary: £30,000 - £35,000

Reports to: IT Operations Lead

Location: Hybrid (2 days per week in our Canary Wharf office)

At CARE ADHD, we are revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence.

We are seeking an experienced IT Support Engineer to provide day-to-day corporate IT support for our UK team and remote employees. This role will be responsible for managing Office 365 services, laptops and desktops, network connectivity, and end-user issues, while ensuring that all systems are secure, compliant, and reliable.

As a UK-based engineer, you will be the first line of support for our UK office and remote workforce, working closely with our London and Bangalore IT teams to deliver consistent, global IT services. You’ll play a crucial role in keeping our people productive, connected, and supported.

You will also be part of our on-call rota, with exact details finalised at offer stage.

Key Responsibilities

• Provide technical support for laptops, desktops, mobile devices, and peripherals.
• Resolve issues with Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Support video conferencing, collaboration tools, and remote working setups.

System And Device Management

• Manage user accounts, permissions, and security settings within Office 365/Entra/Exchange Online.
• Ensure devices are updated with patches, antivirus, and endpoint protection.
• Deploy and configure hardware and software for new employees.

Networking And Infrastructure

• Provide first-line support for internet connectivity, Wi-Fi, and VPN access.
• Liaise with UK vendors and service providers for escalated infrastructure issues.
• Monitor and troubleshoot local network and hardware performance.

Security And Compliance

• Enforce IT security policies, including multi-factor authentication, password policies, and data encryption.
• Ensure compliance with GDPR, NHS Digital, and healthcare IT security standards.
• Help train employees on IT best practices and security awareness.

Collaboration and Documentation

• Work closely with the London & Bangalore IT teams to deliver consistent support across geographies.
• Maintain IT documentation, troubleshooting guides, and asset inventories.
• Support onboarding/offboarding processes for UK employees.

To thrive in this role you’ll need:

• 2–4 years of experience in IT support, desktop support, or service desk roles.
• Strong knowledge of Office 365 administration and support.
• Hands-on experience with Windows and macOS laptops/desktops.
• Experience using the Atlassian software suite (Jira Service Management, Confluence, Rovo, Trello, etc.) in a professional environment.
• Solid understanding of ITSM and ITIL principles, as well as their relationship with SLA’s and following best practices within an enterprise setting.
• Strong experience with the Microsoft ecosystem (Entra AD, Intune, etc.).
• Strong troubleshooting and customer service skills.
• Exceptional communication skills, with the ability to support both local and remote users.

Bonus Points

• Experience in a healthcare or regulated environment.
• Good understanding of networking principles and applications (DNS, DHCP, VPNs, Wi-Fi, LAN/WAN, etc.).
• Familiarity with endpoint security tools and compliance frameworks.
• IT certifications (CompTIA, MS-102, MD-102, ITIL).

What We Value

• Kindness - treating colleagues, partners, and everyone we support, with respect and care.
• Transparency - being open and honest so that trust can grow.
• Reflection - pausing to learn from experience and improve together.
• Growth mindset - always welcoming feedback and challenges as opportunities to develop.
• Accountability - taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward.
• Solution-seeking - focusing on constructive ways forward, even when things are tough.
• Collaboration - sharing ideas, supporting one another, and celebrating collective success.

What You Can Expect From Us

• Competitive salary £30,000 - £35,000 depending on experience.
• Work hybrid in our Canary Wharf office (minimum 2 days a week), with remote days worked from home in the UK.
• 33 days holiday (plus UK public holidays).
• Team get-togethers.
• A paid day off on your birthday.
• Office equipment when you join.
• Pension contribution.
• Be part of one of the UK’s most ambitious HealthTech start-ups.

Our Hiring Process

• A Talent Call with one of our Talent Acquisition Specialists.
• Shortlisted candidates will have an interview with the IT Operations team including a skills based assessment.
• 2nd interview (including follow-up discussion to the assessment) with the IT Operations team.
• Offer!

Apply with Confidence: Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply! At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.