At a Glance
- Tasks: Support operational and system changes, driving improvements across teams.
- Company: Join a dynamic HealthTech start-up focused on mental health.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and career growth opportunities.
- Other info: Diverse and inclusive workplace committed to equity and collaboration.
- Why this job: Make a real impact by improving workflows and supporting teams through change.
- Qualifications: Experience in implementing operational changes and strong analytical skills required.
The predicted salary is between 45000 - 45000 £ per year.
We’re hiring a mid‑level Implementation and Change Specialist to support the implementation and deliver end‑to‑end operational and system‑enabled change across CARE ADHD. You’ll work closely with our Senior Operational Improvement Manager and Implementation Manager to identify friction in work processes, structure improvement work, support roll‑outs of new operational changes and releases, coordinate delivery across teams, and drive testing, go‑live, adoption, and benefits tracking. This is a hands‑on delivery role. You will run implementation activity, manage dependencies, and ensure operational and digital changes land successfully. You won’t own the process library or document control – you’ll partner with our Process Standards & Documentation Specialist to embed improvements sustainably in SOPs and standards.
Responsibilities
- Identify friction in how work gets done and support discovery through shadowing, interviews, workshops, and “as‑is” mapping.
- Use data and frontline feedback to separate symptoms from root causes.
- Shape implementation scopes, success measures, and delivery plans for digital‑first operational improvements.
- Collaborate on projects across Operations, Product, Implementation, and Enablement.
- Support requirements capture and translation into system or workflow changes.
- Coordinate readiness, testing support, go‑live activity, and post‑implementation follow‑up.
- Help define and track key operational measures such as turnaround time, queue ageing, rework rates, handover delays, and accuracy.
- Produce simple weekly updates that highlight progress, risks, and next actions.
- Monitor adoption and flag where teams need extra support in partnership with Training & Enablement.
- Use QA/audit themes, operational incidents, and recurring escalations to prioritise fixes and ensure learnings translate into changed ways of working.
- Capture workflow decisions and changes clearly, and hand them over to the Process Standards & Documentation Specialist for controlled publication and versioning.
- Partner with Training & Enablement to support teams through changes.
Qualifications
Essential
- Experience implementing operational or digital change with clear involvement across the full delivery life cycle (plan ➙ implement ➙ embed).
- Comfortable owning delivery structure: plans, actions, dependencies, and follow‑through informed by hands‑on project management experience.
- Experience working directly with operational teams to understand real‑world workflows.
- Comfortable speaking with stakeholders, running small workshops, and capturing requirements clearly.
- Analytical mindset: ability to work with data (even if messy) to understand change and measure outcomes.
- Strong written communication and organisation skills.
- Comfortable working in a multi‑role environment where operational documentation control sits with a dedicated standards specialist.
Preferred
- Experience leading multiple implementation projects and digital/system changes.
- Experience in healthcare (bonus if in mental health) or another quality‑sensitive environment (regulated experience is a bonus).
- Familiarity with continuous improvement tools and approaches (Lean basics, root cause analysis, standard work).
- Comfort with tools such as Miro, Lucidchart, Visio, Notion, Confluence, SharePoint, Jira, Asana, and basic reporting in Excel or Sheets (and ideally a BI tool).
Desirable Qualities
- Curious, pragmatic, and improvement‑minded – caring about making things work better for teams and clients.
- Detail‑oriented but able to see the bigger picture.
- Reliable and proactive: follows through, closes loops, and keeps things moving.
- Balances pace with quality and is comfortable in a fast‑moving environment.
What We Value
Care is at the heart of who we are – in how we support clients and treat each other as colleagues. We value:
- Kindness – treating colleagues, partners, and clients with respect and care.
- Transparency – being open, honest, and building trust at every level.
- Reflection – pausing to learn, adapt, and grow together.
- Growth mindset – embracing feedback and challenge as opportunities.
- Accountability – owning outcomes and focusing on solutions, not blame.
- Collaboration – sharing ideas, supporting one another, and celebrating collective success.
Success Metrics
First 90 Days
- Built strong relationships with core teams and confidently mapped and documented priority workflows.
- Supported live improvement work with clear plans, actions, and follow‑through.
- Early wins were landing (e.g., reduced friction in key workflows, clearer handovers, fewer repeat issues) and teams felt supported through change.
By 6 Months
- Trusted partner for improvement delivery: work moved faster with added structure, clarity, and momentum.
- Improvements were measurable and sustained through process updates, communication, training, and job aids.
- Operational performance became more visible: teams had clearer measures and fewer recurring issues.
Benefits
- Salary up to £45,000.
- Hybrid working with 1–2 days per month in our Canary Wharf office.
- 25 days of holiday plus UK bank holidays.
- Team get‑togethers and a paid day off on your birthday.
- Office equipment provided on joining.
- Pension contribution.
- Opportunities for career growth in one of the UK’s most ambitious HealthTech start‑ups.
Diversity & Inclusion
At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.
Implementation and Change Specialist employer: Care ADHD
At Care ADHD, we pride ourselves on being an exceptional employer that fosters a culture of kindness, transparency, and collaboration. Our hybrid working model allows for flexibility while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. With competitive benefits, including 25 days of holiday and a focus on diversity and inclusion, joining our team means being part of a forward-thinking HealthTech start-up dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation and Change Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to implementation and change. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you’ve used data to drive change in past roles. It’s all about demonstrating your problem-solving prowess!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Implementation and Change Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Implementation and Change Specialist role. Highlight your experience with operational or digital change, and don’t forget to mention any hands-on project management you've done. We want to see how you can bring your unique skills to our team!
Show Off Your Analytical Skills:Since this role requires an analytical mindset, be sure to include examples of how you've used data to drive change in previous positions. Whether it’s through metrics or feedback, we love seeing how you’ve tackled challenges and measured outcomes.
Communicate Clearly:Strong written communication is key for us at StudySmarter. When crafting your application, make sure your language is clear and concise. Use bullet points where necessary to make your achievements stand out, and ensure your passion for improvement shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Care ADHD
✨Know Your Stuff
Before the interview, dive deep into the job description and understand the key responsibilities. Familiarise yourself with terms like 'end-to-end operational change' and 'friction in work processes'. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Analytical Skills
Be ready to discuss specific examples where you've used data to identify root causes of issues. Prepare a couple of stories that highlight your analytical mindset and how it led to successful operational improvements. They’ll want to see how you can separate symptoms from root causes.
✨Collaboration is Key
Since this role involves working closely with various teams, think of examples where you’ve successfully collaborated on projects. Be prepared to talk about how you’ve facilitated workshops or captured requirements from stakeholders, showcasing your ability to work in a multi-role environment.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle real-world scenarios related to implementation and change. Think through potential challenges you might face in the role and how you would address them. This shows you’re not just theoretical but also practical and ready to hit the ground running.
