At a Glance
- Tasks: Lead the Under 18s client services team and ensure top-notch service delivery.
- Company: Care ADHD, a dedicated organisation focused on supporting young people in Greater London.
- Benefits: Competitive salary, hybrid work options, and generous holiday allowances.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of young clients while leading a passionate team.
- Qualifications: Strong experience in customer service operations and a child-focused mindset.
The predicted salary is between 40000 - 50000 £ per year.
Care ADHD in Greater London is seeking a Head of Client Services to lead the Under 18s client-facing team and ensure a high-quality service experience. This role involves operational leadership, managing team performance, and collaborating with Clinical Ops leads.
Ideal candidates will have strong experience in customer service operations, operational judgment, and a child-focused mindset.
Benefits include a competitive salary, hybrid work options, and generous holiday allowances.
Head of Under-18s Client Services — Growth & Operations employer: Care ADHD
Care ADHD in Greater London is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong focus on professional development, a supportive work culture, and the flexibility of hybrid working arrangements, we empower our team to deliver outstanding service while maintaining a healthy work-life balance. Join us to make a meaningful impact in the lives of young people with ADHD, all within a dynamic and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Under-18s Client Services — Growth & Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Care ADHD or similar organisations. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by understanding their mission and values. Show us that you’re not just about the role but genuinely care about making a difference in the lives of under-18s with ADHD. It’s all about that child-focused mindset!
✨Tip Number 3
Practice your operational leadership stories! Think of specific examples where you’ve led teams to success or improved service quality. We want to hear how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of Under-18s Client Services — Growth & Operations
Some tips for your application 🫡
Show Your Passion for Child-Focused Services:When writing your application, make sure to highlight your passion for working with under-18s. We want to see how your experience aligns with our mission to provide high-quality service to young clients.
Demonstrate Your Operational Leadership Skills:Use specific examples from your past roles to showcase your operational leadership abilities. We’re looking for someone who can manage team performance effectively, so don’t hold back on sharing your successes!
Tailor Your Application to Us:Make your application stand out by tailoring it specifically to the Head of Client Services role. We appreciate when candidates take the time to connect their skills and experiences directly to what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Care ADHD
✨Know Your Stuff
Make sure you understand the ins and outs of client services, especially in a child-focused environment. Brush up on your knowledge about ADHD and how it affects young people, as well as the specific challenges they face. This will show that you're not just interested in the role but also genuinely care about the clients.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you improved team performance or implemented new processes. Be ready to discuss your operational judgment and how it has positively impacted service delivery.
✨Emphasise Collaboration
Since this role involves working closely with Clinical Ops leads, be prepared to talk about your experience in cross-functional collaboration. Share specific instances where you’ve worked with other departments to achieve a common goal, highlighting your ability to communicate effectively and build strong relationships.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to client services for under-18s. This shows your interest in the role and helps you gauge if the company’s values align with yours. Consider asking about their strategies for improving service quality or how they support their staff in delivering exceptional care.
