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For Companies At a Glance
- Tasks: Manage client feedback, resolve complaints, and drive service improvements.
- Company: Join Care ADHD, a leader in accessible healthcare transformation.
- Benefits: Competitive salary, remote work, 25 days holiday, and birthday off.
- Why this job: Make a real difference in ADHD care while working remotely.
- Qualifications: 4+ years in customer success or complaints handling, strong communication skills.
- Other info: Dynamic start-up environment with opportunities for personal growth.
The predicted salary is between 30000 - 35000 £ per year.
Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare. We embrace a client‑centred approach, lean methodology, and continuous improvement. We are aiming to become the largest ADHD service provider outside the NHS within the next five years.
As CARE ADHD continues to grow, we’re searching for a talented and motivated Feedback and Resolutions Specialist. In this role, you’ll help clients feel heard and supported, drive improvements across the organization, and contribute to our mission to transform ADHD care.
What You’ll Be Doing
- Public Feedback Management – Monitor and respond to reviews on Trustpilot, Reddit, Google, etc.
- Complaint Handling – Serve as the primary point of contact for client complaints.
- Customer Advocacy & Feedback Programs – Design programs, surveys, and interviews for feedback.
- Process Optimisation – Recommend workflows and improve processes.
- Collaboration – Partner with Client Success, Marketing, and other departments.
What We’re Looking For
- Minimum 4+ years in complaints handling, customer success, or reputation management.
- Experience managing public‑facing feedback and reviews.
- Remote or hybrid working experience.
- Exceptional interpersonal and communication skills.
- Excellent organisational skills.
- Analytical mindset with data‑driven recommendations.
- Proficiency with Trustpilot, Reddit, Google Reviews, survey platforms, and CRM systems.
- A proactive attitude for resolving issues.
- Experience in a high‑growth start‑up.
- Familiarity with healthcare regulations and patient privacy standards (e.g., GDPR, CQC).
- Knowledge of ADHD or mental health services.
Bonus Points
- Experience with electronic patient record (EPR) systems.
- Knowledge of healthcare terminology and practices.
What You Can Expect From Us
- Competitive salary of £30k‑£35k depending on experience.
- A fully remote position with opportunities to attend in‑person events.
- 25 days holiday plus bank holidays.
- A paid day off on your birthday.
- Office equipment and pension contribution.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service
Industries Mental Health Care
Hiring Process Shortlisted candidates will complete a brief online assessment and a 1‑hour interview. Include the phrase ‘Innovative healthcare transformation’ at the very beginning of your cover letter.
Apply With Confidence We encourage applications from all backgrounds, especially those from historically marginalised communities. Equal Employment Opportunity. CARE ADHD is an equal opportunity employer and welcomes applicants of all backgrounds.
Feedback and Resolutions Specialist - Remote employer: Care ADHD
Contact Detail:
Care ADHD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Feedback and Resolutions Specialist - Remote
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show that you’re not just a fit for the role, but also for the team. Tailor your responses to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We believe that the more comfortable you are speaking about your experiences, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. We recommend reiterating your enthusiasm for the role and how you can contribute to their mission.
We think you need these skills to ace Feedback and Resolutions Specialist - Remote
Some tips for your application 🫡
Start with a Bang: Kick off your cover letter with the phrase ‘Innovative healthcare transformation’ to grab our attention right away. It shows you’ve read the job description and are ready to dive in!
Show Us Your Experience: Make sure to highlight your 4+ years of experience in complaints handling or customer success. We want to see how your background aligns with what we’re looking for, so don’t hold back!
Be Personable: Since this role is all about communication, let your personality shine through in your application. We love candidates who can connect with clients and show empathy, so share examples that showcase these skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing talent out there!
How to prepare for a job interview at Care ADHD
✨Know Your Stuff
Before the interview, make sure you understand the role of a Feedback and Resolutions Specialist. Familiarise yourself with Care ADHD's mission and values, especially their client-centred approach. This will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
Since this role involves handling customer feedback and complaints, be prepared to demonstrate your empathetic communication skills. Think of examples from your past experiences where you successfully resolved issues while making clients feel heard and valued.
✨Be Data-Driven
Highlight your analytical mindset by discussing how you've used data to drive improvements in previous roles. Prepare to share specific metrics or outcomes that resulted from your recommendations, as this will show your potential impact on their organisation.
✨Prepare Questions
At the end of the interview, have a few thoughtful questions ready. Ask about their current feedback management processes or how they envision the role evolving as the company grows. This shows your genuine interest in contributing to their mission.
