Clinician Experience Coordinator

Join our team as a Clinician Experience Coordinator at Care ADHD.

Base pay range

£28k-£31k, competitive salary depending on experience.

Why Work With Us?

At CARE ADHD, we are revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible. We embrace a people‑first culture, continuous improvement, and rapid learning.

What You’ll Be Doing

• Be the go‑to person for clinicians, answering questions and ensuring they have everything they need to thrive.
• Collaborate with Talent Acquisition to deliver smooth onboarding journeys.
• Help clinicians resolve challenges in a fair, thoughtful way aligned with our values.
• Assist with engaging onboarding events and initial training.
• Run quarterly recertification checks, maintain accurate records across People systems.
• Support retention efforts by identifying engagement challenges and implementing initiatives.
• Help clinicians maintain high standards of client documentation.
• Support the Head of People in launching new processes or engagement projects.
• Keep associate handbooks and procedures up‑to‑date.
• Roll out engagement surveys and track trends to improve the experience.
• Work closely with clinicians to increase their engagement and availability, encouraging them to take on additional clinics.

What We’re Looking For

• People‑focused experience: 2+ years in People/Patient/Customer support, ideally in a high‑growth start‑up.
• Prioritisation skills to handle shifting priorities and multi‑tasking.
• Solution‑focused mindset, comfortable with change and structure in fast‑moving situations.
• Knowledge of UK employment laws and best practices, especially IR35.
• Strong communication skills, able to connect with all levels.
• Culture champion who loves building teams, creating meaningful work and valued initiatives.
• Passion for building an inclusive workplace where everyone is supported.

Bonus (Not Essential)

• Experience building engagement, particularly in a remote environment.
• Proficiency using SaaS tools such as Slack, Front, Notion and Airtable.
• Experience working with clinicians.

What You Can Expect From Us

• Competitive salary of £28k‑£31k.
• Hybrid role (minimum 3 days per week) based in Canary Wharf Office.
• 25 days holiday + UK bank holidays.
• Paid day off on your birthday.
• Company laptop.
• Employee Assistance Programme (EAP) support.
• £500 towards setting up your home office.
• Pension contribution.
• Be part of one of the UK’s most ambitious healthcare start‑ups.

Our Hiring Process

• Stage 1: Screening call with Talent Acquisition.
• Stage 2: Call with the Clinician Experience Team Lead.
• Stage 3: Offer.

Apply with Confidence

Studies show that men apply when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!

We are committed to building a diverse and inclusive environment and encourage applications from all backgrounds, especially those from historically marginalised communities.

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Customer Service
• Industry: Mental Health Care