Clinical Product Manager

Salary: £75,000 - £85,000 dependant on experience

Reports to: Head of Product

Location: Hybrid (2 days per week in Canary Wharf Office)

Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare

At CARE ADHD, we are revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.

We’re focused on embedding product thinking and discipline to improve our service: one that scales safely, improves outcomes, and feels human at every step. We’re early in our product maturity - which means we’re still building the operating model, clarifying interfaces, and learning fast. And that’s exactly why we’re hiring a Clinical Product Manager now.

What we are looking for?

We’re looking for a confident and creative Clinical Product Manager to grow our evolving Product Team. As Clinical Product Manager, you’ll own the clinical integrity of our product work. You’ll translate clinical pathways, governance requirements and real-world service constraints into product decisions that are safe, measurable and implementable. You’ll work inside multidisciplinary squads alongside Product, Tech, Operational Excellence (OpEx), Marketing and Clinical leadership - shaping what we build and how it lands in BAU.

This role is for an early-stage builder with strong judgement. You’ll have the resilience to challenge “how it’s always been done” when the system isn’t serving clinicians or patients well - and the pragmatism to improve it without compromising safety. You’ll be able to break down complex problems when there isn’t one clear right answer, and be evidence-led and intellectually honest about uncertainty, risk, and what the data (and clinical reality) is actually telling us.

You’ll bring real creativity to problem-solving, finding workable, scalable solutions in a constrained, high-trust environment - and be good at teasing ideas out of clinicians, ops teams and engineers, not just generating your own. You’ll communicate clearly and persuasively to different audiences, and challenge constructively while maintaining trust.

You’ll partner closely with our clinical leadership (Chief Medical Officer, Clinical Director, Medical Director) to embed digital clinical safety and clinical risk management into how we design and deliver change, aligned to NHS clinical risk management standards (DCB0129/DCB0160) where applicable.

If you’re humble, curious, and excited by building the clinical-product bridge from the ground up - you’ll have real influence here.

Key Responsibilities

• Own clinically-grounded product thinking across our pathways
• Translate end-to-end care pathways into clear product requirements and outcomes.
• Identify variation, friction, and risk hotspots: turn them into prioritised opportunities.
• Define what “good” looks like for clinical workflows in product (safety, quality, auditability, continuity).
• Lead discovery with clinicians and service teams
• Partner with our Product Manager, UX Researcher and Lead Designer to run evidence-led discovery (not opinion-led).
• Map workflows end-to-end and validate assumptions with qualitative and operational insight.
• Produce clear problem statements, acceptance criteria and decision-ready options.
• Build governance-by-design (safe change that isn’t slow)
• Work with clinical governance leadership to clarify what changes require review and sign-off.
• Ensure clinical risk is surfaced early (before build), with lightweight documentation and decision trails.
• Support release readiness and Live Service Reviews with a clinical product lens.
• Partner with OpEx to make change stick in BAU
• Ensure product changes align with SOPs, training needs, and operational readiness.
• Help reduce workarounds and failure demand by designing for real service delivery.
• Support benefits tracking: what changed, what improved, and what we learned.
• Improve the accuracy and usefulness of patient-facing guidance and psychoeducation
• Partner with our Content Designer (Product) and Lead Designer to shape guidance that is clear, supportive and clinically responsible.
• Ensure safeguarding cues, escalation language and boundaries are appropriate and consistent.

For Role transparency you will not be expected to be:

• A ‘compliance blocker’ – you enable clinical safety in products and services.
• The ‘clinician in the product’ - you partner with clinical leadership, you don’t replace it.
• Just a requirements scribe - you shape decisions and outcomes.

To Thrive In This Role You’ll Need

• Clinical qualification (e.g., GMC or equivalent). You do not need to be in active clinical practice, but you do need to bring clinical judgement and credibility into cross-functional product work.
• Experience in mental health services and/or neurodevelopmental pathways (e.g., ADHD and related comorbidities), ideally across assessment, treatment, titration, and ongoing care.
• Familiarity with UK digital clinical safety expectations and clinical risk management practices, including working knowledge of NHS clinical risk management standards and the kinds of assurance artefacts they drive (e.g., safety case thinking, hazard tracking, decision trails).
• Experience designing and improving pathways that must withstand governance scrutiny (auditability, standard work, training implications, incident learning loops).
• Experience collaborating with clinical governance leadership (e.g., Chief Medical Officer/Clinical Director/Medical Director) to create pragmatic guardrails that enable safe change without becoming a bottleneck.
• Strong product craft: discovery, problem framing, prioritisation, delivery collaboration, and outcome-led roadmaps in complex environments.
• Proven ability to work shoulder-to-shoulder with clinicians and service teams, translating real workflows into product decisions and buildable requirements.
• Confidence operating in high-trust, safety-critical contexts: you naturally think in terms of risk, quality, assurance, and “definition of done” beyond shipping.
• Ability to communicate clearly and persuasively across different audiences (clinical, operational, technical, exec) and influence without formal authority.

SUCCESS MEASURES (12 months)

• Clinical governance integrated into product delivery without becoming a bottleneck.
• Measurable improvements to clinical workflow experience and pathway continuity.
• Reduced variation/workarounds and fewer avoidable risks introduced by change.
• Stronger clinical trust in the system and in product change.

What We Value

Care is at the heart of who we are - in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset and behaviours that protect the supportive culture we’ve built, and help us thrive together. We value:

• Kindness - treating colleagues, partners, and everyone we support, with respect and care.
• Transparency - being open and honest so that trust can grow.
• Reflection - pausing to learn from experience and improve together.
• Growth mindset - always welcoming feedback and challenges as opportunities to develop.
• Accountability - taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward.
• Solution-seeking - focusing on constructive ways forward, even when things are tough.
• Collaboration - sharing ideas, supporting one another, and celebrating collective success.

What You Can Expect From Us

• Competitive salary of £75,000 - £85,000 based on experience
• Hybrid working from Canary Wharf (2 days in office per week)
• 33 days holiday (plus UK public holidays)
• Team get-togethers
• A paid day off on your birthday
• Office equipment when you join
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups

Our Hiring Process

We aim to make our hiring process as streamlined as possible. All Shortlisted Applicants Will Be Invited To A Talent Call with our Talent Acquisition Specialist, An Interview with our Hiring Manager, with a potential skills based task, Final Interview, Offer!

Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply! At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.