At a Glance
- Tasks: Onboard and integrate payment solutions while troubleshooting technical issues.
- Company: Join an award-winning FinTech team with a collaborative spirit.
- Benefits: Competitive salary, private medical insurance, and exclusive perks.
- Other info: Great opportunity for career growth in a fast-moving industry.
- Why this job: Combine tech skills with customer interaction in a dynamic environment.
- Qualifications: Experience in programming and understanding of APIs is essential.
The predicted salary is between 31500 - 31500 £ per year.
- Taunton | On-Site
- Monday – Friday, 9:00am – 5:30pm
- Starting Salary: £31,500 (dependent on experience)
About the Role
An exciting opportunity to join our award-winning Fin Tech team as an Implementation Specialist, working with partners and merchants to onboard, integrate and launch payment solutions.
This role combines technical problem-solving with customer interaction.
You'll work closely with software developers, delivery teams and customers to support API integrations, troubleshoot technical issues, and ensure successful go-lives.
This is an ideal opportunity for someone with software development experience who enjoys working directly with customers.
Whether you're an experienced implementation professional or a junior developer looking to move into a customer-facing technical role, we'll provide the support and training needed to succeed.
Key Responsibilities
- Manage the technical onboarding and implementation of new partners and merchants.
- Guide customers through API integrations and testing.
- Support customers during implementation, troubleshooting technical issues and providing solutions.
- Work closely with Development, Product and Commercial teams to deliver successful implementations.
- Configure and validate payment solutions for customer requirements.
- Use tools such as Postman to test APIs and demonstrate integrations.
- Create and maintain technical implementation documentation.
- Monitor implementation progress and communicate updates to customers and internal stakeholders.
- Identify opportunities to improve implementation processes and customer experience.
- Support multiple implementation projects simultaneously through to successful go-live.
- Escalate technical issues where appropriate and work alongside developers to resolve them.
- What We’re Looking For
Essential Skills
- Experience with at least one programming language such as PHP (advantageous), Python, C#, Java, Java Script or similar.
- An understanding of APIs and REST web services.
- Ability to read, understand and troubleshoot code.
- Excellent communication skills and confidence speaking with customers.
- Strong problem-solving and analytical skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Comfortable working across multiple projects.
- Willingness to learn new technologies quickly.
- Excellent attention to detail.
Desirable Skills
- Experience using Postman.
- Understanding of JSON, XML and HTTP.
- Experience integrating APIs.
- Knowledge of SQL.
- Exposure to Git or other version control systems.
- Experience within payments or Fin Tech is advantageous but not essential.
- A degree in Computer Science, Software Engineering or a related discipline is beneficial, although equivalent commercial experience is equally valued.
Benefits
- Employee Assistance Programme (EAP)
- Private Medical Insurance including dental cover
- Access to a wide range of exclusive perks and discounts
- Annual leave entitlement that increases with length of service
- Opportunity to grow within a fast-moving Fintech business
About You
- Service-oriented and customer-focused
- Results-driven with a proactive approach to problem solving
- A confident communicator who can professionally guide customers through troubleshooting and support processes
- A collaborative team player who thrives in a dynamic environment
- Equality and Diversity
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees.
We welcome applications regardless of age, disability, gender identity, marital status, race, religion or belief, sex or sexual orientation, in line with the Equality Act 2010.
Recruitment Process
On receipt of your application, the hiring manager will assess your CV against the criteria for the role.
Shortlisted candidates will be contacted via telephone or email and invited to interview.
- Additional Information
- Employment is subject to a satisfactory completion of a DBS check.
- Applicants must be able to work in the UK unrestricted. Sponsorship is not available for this position.
- Application/CV records will be kept securely for a maximum of 12 months.
Cardstream will only use the personal information provided in order to process the application in accordance with the Data Protection Act 1998.
- Applicants will need to comply with the requirements of the Data Protection Act 1998, it is the responsibility of individual staff members to protect data and to take all reasonable steps to ensure all data is kept securely.
- Applicants will need to comply with Cardstream’s policies and procedures including Health and Safety Policy and Equality and Diversity
Implementation Specialist in Bath employer: Cardstream
Join our award-winning FinTech team in Taunton as an Implementation Specialist, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a starting salary of £31,500, comprehensive benefits including private medical insurance, and a commitment to equality and diversity, we offer a dynamic environment for both experienced professionals and those looking to transition into customer-facing technical roles. Embrace the opportunity to work closely with innovative teams while making a meaningful impact on our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist in Bath
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Cardstream or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Cardstream.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Cardstream.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Cardstream that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Implementation Specialist in Bath
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Cardstream.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Cardstream and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Cardstream
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Cardstream uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
