Store Manager Enfield (0351)

15 Hatton Walk, Unit 19 Palace Exchange, Enfield, London EN2 6BP

27,250

Permanent

Full-time

To effectively manage the store, maximising sales to exceed targets.

To deliver outstanding personal customer service whilst motivating and developing the store team to do the same.

To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.

But, most of all…MAKE PEOPLE SMILE!Through the product, the prices and the service.

Leadership

• Setting SMART goals for the team, developing staff capability, and role modelling company best practice.
• Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
• Displays a ‘customer comes first’ attitude by training and holding the store team accountable for delivering legendary customer service.
• Drives the implementation of company programs by directly motivating and instructing the store team.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

Planning And Execution

• Monitors and manages store staffing levels to ensure optimal staff development and recruitment.
• Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations & merchandising standards.

Business Requirements

Providing functional expertise and executing functional responsibilities:

• Solicits customer feedback to understand customer needs and the needs of the local community.
• Uses all operational tools to plan for and achieve operational excellence in the store.
• Utilises management information tools and analyses financial reports to identify and address trends and issues in store performance.
• Ensures product & cash security at all times.
• Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times.

Staff Development & Team Building

Providing team members with coaching, feedback, and developmental opportunities and building effective teams:

• Actively manages team members by regularly providing feedback, and setting challenging goals to improve staff performance
• Challenges and inspires team members to achieve business results.
• Ensures team members adhere to legal and operational compliance requirements.
• Recognises and reinforces individual and team accomplishments.
• Utilises and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected.

Summary of Key Experience

• Progressively responsible retail experience
• Customer service experience in a retail environment

Required Knowledge, Skills and Abilities

• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage store operations independently
• Ability to manage effectively in a fast paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources to ensure that established service levels are achieved at all times
• Interpersonal skills
• Organization and planning skills
• Strong operational skills in a customer service environment
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Core Competencies

Puts the customer first
Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience

Works well with others
Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive

Leads courageously
Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops continuously
Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop team members to achieve their potential.

Achieves results
Understands what drives overall business success and is accountable to prioritise and deliver quality results.
Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimise their impact.

Please tick below days you are available to work. Please note, store opening times can varey from 9-6pm (Monday to Saturday) 10-5pm (Sunday)

Unspent criminal convictions*

Please note in the box below any unspent criminal convictions (not spent) under the Rehabillitation of Offenders Act 1974. If none, please select \’none\’.

Medical Conditions*

Do you have any medical conditions, that could impact your ability to carry out the role you are applying for, that you feel we should know about? If none, please select \’none\’.

If you require any reasonable adjustments for any further part of the recruitment process, please state below

I confirm that all of the information provided by me on this form is correct and accurate and I understand that if any of the information I have provided is later found to be false or misleading, any offer of employment may be withdrawn or my employment terminated.

By ticking this box, I consent to Cards Direct using and keeping the information I have provided on this application form, or elsewhere as part of the recruitment process, in accordance to the Candidate Data Policy (can be found on the Cards Direct website).

If unsuccessful, I also confirm I am happy for it to be used and kept for the purpose of future recruitment and give my permission for Cards Direct to contact me in the event of there being any other vacancies for which I may be suitable, which arise during that time

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