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For Companies At a Glance
- Tasks: Engage with customers, provide product knowledge, and ensure a welcoming shopping experience.
- Company: Join a vibrant retail team dedicated to making customers smile through exceptional service.
- Benefits: Enjoy flexible hours, employee discounts, and a fun work environment.
- Why this job: Perfect for those who love interacting with people and want to develop valuable skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and a friendly attitude!
- Other info: Opportunity to grow within the company and help train new team members.
Reporting To: Store Manager / Assistant Manager
To sell products and deliver outstanding customer service at all times.
To offer guidance and product knowledge should customers need it.
To adhere to all Company policies, procedures and Health And Safety instructions. But, most of all….MAKE PEOPLE SMILE! Through the product, the prices and the service.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Customer Service
- Create a friendly, welcoming and professional atmosphere for customers to shop in
- Greet customers, be approachable and thank them for their custom
- Spend time with customers, if appropriate, ensuring they have received all and any help that they may have required in making their purchase
- Provide a safe environment for other team members and customers, adhering to the Company Health And Safety policy
- Promote any Company marketing initiatives such as “Upsell products” or vouchers, as and when requested to do so
- Work with the store management to maximise sales and offer constructive ideas and recommendations for improvements
- Operate a till adhering to any Company guidelines regarding tills and cash handling
People
- Read and adhere to all Company procedures
- Treat all members of the team courteously and professionally
- Keep all staff areas clean, tidy and safe as instructed by the store management
- Help the store manager in the training of new members of the team, helping them to understand procedures and policies
Product
- Merchandise and display stock in accordance to any specific Company and management instructions
- Help to minimise stock loss through theft and damages by being vigilant to suspicious activity in store and handling stock in a responsible manner
- Give feedback to management on any customer requests made to you for products
- Keep all displays that you are responsible for, fully stocked, neat, tidy and clean
- Maintain a generally high level of merchandising throughout the store to create an attractive and pleasant shopping and working experience
- Assist with unloading of deliveries and storage of stock
- Assist with the maintenance of the stock room
- Assist with stocktakes, which may include working outside of the stores normal trading hours
General
- Undertake any reasonable requests from the store management or company in line with business demand
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Sales Assistant Leicester (0424) employer: Cardsdirect
Contact Detail:
Cardsdirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant Leicester (0424)
✨Tip Number 1
Familiarise yourself with the products we sell and our brand values. This knowledge will help you engage with customers effectively and demonstrate your passion for our offerings during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. Being able to handle various customer interactions confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you contributed to a positive team environment. We value collaboration, so highlighting this in your conversations can make a strong impression.
✨Tip Number 4
Be prepared to share ideas on how to enhance customer experience or boost sales during your interview. Demonstrating initiative and creativity can show us that you're proactive and invested in our success.
We think you need these skills to ace Sales Assistant Leicester (0424)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to create a friendly atmosphere and provide excellent service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to make people smile. Mention any previous experience in retail or sales, and how you can contribute to the store's success.
Showcase Your Product Knowledge: In your application, mention any experience you have with product knowledge and upselling. This will show that you understand the importance of guiding customers and promoting products effectively.
Highlight Teamwork Skills: Emphasise your ability to work well within a team. Provide examples of how you've supported colleagues in the past, especially in training new team members or maintaining a clean and safe environment.
How to prepare for a job interview at Cardsdirect
✨Show Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you made a customer's day better or resolved an issue effectively.
✨Demonstrate Product Knowledge
Familiarise yourself with the products the company sells. During the interview, express your enthusiasm for the products and be ready to discuss how you would help customers make informed choices based on their needs.
✨Emphasise Teamwork
The job involves working closely with other team members. Be sure to mention your ability to collaborate and support your colleagues, especially in training new staff or maintaining a tidy work environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing stock. Think of scenarios from your past experiences that showcase your problem-solving skills and adherence to company policies.
