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For Companies At a Glance
- Tasks: Lead the store team, deliver top-notch customer service, and maximise sales.
- Company: Join Cards Direct, a vibrant retail company focused on making people smile.
- Benefits: Flexible hours, potential for increased hours during peak times, and a fun work environment.
- Why this job: Great opportunity to develop leadership skills while creating a positive shopping experience.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Weekend work is essential, and you'll be part of a supportive team culture.
Cards Direct Swindon
NMW / NLW
Permanent
Part-time
Hours: 0 – 16 hrs per week with flex up to 30hrs at peak periods.Weekend working required.
Reporting To: Store Manager / Deputy Manager
To lead the store team and help the Store manager effectively manage the store to maximise sales and exceed targets.
To deputise in the Store & Deputy Managers absence. To deliver outstanding personal customer service whilst helping motivate and develop the store team to do the same.
To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.
But, most of all….MAKE PEOPLE SMILE! Through the product, the prices and the service.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Customer Service
- Set the highest possible standards of customer service and ensure all members of the team deliver the same
- Provide a safe environment for staff and customers, adhering to the Company Health And Safety policy
- Work with the store manager to maximise sales and offer ideas and recommendations for improvements
- In the managers absence prepare and submit all sales information to Head Office in an accurate and timely fashion
People
- Supervise and help train all team members to maximise their personal potential and in turn maximise the sales potential of the store
- Communicate effectively with the store team to ensure all company information and policies are relayed and understood
- Help with recruitment of Team Members
- Help the store manager to ensure all members of the team are fully trained in all areas of their job including the Health And Safety policies and completion of all relevant paperwork
- Ensure all controllable costs are kept within or below set budgets i.e wage costs
- Ensure the store trades effectively across all pre set hours and manage the team to ensure suitable cover at all times
Product
- Merchandise and display stock to maximise sales and in accordance to any specific Company instructions
- Minimise stock loss through theft and damages by training staff to be vigilant and handle stock in a responsible manner
- Take a pro active role in RECOMMENDING ranges and products to the store manager that will fulfil local customer needs
- Where possible ensure adequate stock is on hand to exceed sales targets
- Maintain a high level of merchandising and cleanliness to create an attractive and pleasant shopping and working experience
General
- Perform opening / closing & Cashing up duties as required
Undertake any reasonable requests from the Store Manager or Company in line with business demand
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Key Holding Sales Assistant Swindon (0513) employer: Cardsdirect
Contact Detail:
Cardsdirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holding Sales Assistant Swindon (0513)
✨Tip Number 1
Familiarise yourself with the company culture and values of Cards Direct. Understanding their commitment to customer service and team development will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to lead a team and deliver exceptional customer service. Highlighting specific instances where you've motivated others or improved sales can set you apart.
✨Tip Number 3
Show enthusiasm for the role by engaging with current employees or visiting the store. This not only gives you insights into the day-to-day operations but also shows your genuine interest in being part of the team.
✨Tip Number 4
Be ready to discuss how you would handle specific scenarios related to stock management and customer interactions. Demonstrating your problem-solving skills and proactive approach will resonate well with the hiring managers.
We think you need these skills to ace Key Holding Sales Assistant Swindon (0513)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to motivate a team and exceed sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive shopping experience. Mention how you can contribute to making people smile, as highlighted in the job description.
Highlight Relevant Skills: Emphasise skills such as communication, training, and merchandising. Provide examples of how you've successfully managed or supervised a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cardsdirect
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided outstanding service in the past. Highlight any experiences where you went above and beyond to make a customer smile.
✨Demonstrate Leadership Potential
As a Key Holding Sales Assistant, you'll need to supervise and train team members. Discuss any previous leadership roles or experiences where you motivated a team, even if it was informal. This will show your capability to step up in the absence of the Store Manager.
✨Understand the Importance of Merchandising
Familiarise yourself with effective merchandising techniques. Be ready to discuss how you would maintain high standards of display and cleanliness in the store, as well as any ideas you have for improving sales through product presentation.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing stock loss. Think of scenarios from your past experiences and how you resolved them, demonstrating your problem-solving skills.
