At a Glance
- Tasks: Lead the store team, deliver top-notch customer service, and maximise sales.
- Company: Join Cards Direct, a vibrant retail environment focused on making people smile.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Perfect for students looking for part-time work with potential for growth.
- Why this job: Be part of a fun team that values your input and creativity.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 12 € per hour.
Cards Direct Staines Unit 24 (SUC) Two Rivers, Norris Road, Staines-Upon-Thames TW18 4UP
NMW / NLW Permanent Part-time Hours: 0 - 16 hrs per week with flex up to 30hrs at peak periods. Weekend working required.
Reporting To: Store Manager / Deputy Manager
To lead the store team and help the Store manager effectively manage the store to maximise sales and exceed targets. To deputise in the Store & Deputy Managers absence. To deliver outstanding personal customer service whilst helping motivate and develop the store team to do the same. To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures. But, most of all….MAKE PEOPLE SMILE! Through the product, the prices and the service.
Summary of Key Responsibilities
- Customer Service
- Set the highest possible standards of customer service and ensure all members of the team deliver the same.
- Provide a safe environment for staff and customers, adhering to the Company Health And Safety policy.
- Work with the store manager to maximise sales and offer ideas and recommendations for improvements.
- In the managers absence prepare and submit all sales information to Head Office in an accurate and timely fashion.
- People
- Supervise and help train all team members to maximise their personal potential and in turn maximise the sales potential of the store.
- Communicate effectively with the store team to ensure all company information and policies are relayed and understood.
- Help with recruitment of Team Members.
- Help the store manager to ensure all members of the team are fully trained in all areas of their job including the Health And Safety policies and completion of all relevant paperwork.
- Ensure all controllable costs are kept within or below set budgets i.e wage costs.
- Ensure the store trades effectively across all pre set hours and manage the team to ensure suitable cover at all times.
- Product
- Merchandise and display stock to maximise sales and in accordance to any specific Company instructions.
- Minimise stock loss through theft and damages by training staff to be vigilant and handle stock in a responsible manner.
- Take a pro active role in RECOMMENDING ranges and products to the store manager that will fulfil local customer needs.
- Where possible ensure adequate stock is on hand to exceed sales targets.
- Maintain a high level of merchandising and cleanliness to create an attractive and pleasant shopping and working experience.
- General
- Perform opening / closing & Cashing up duties as required.
- Undertake any reasonable requests from the Store Manager or Company in line with business demand.
Key Holding Sales Assistant Staines (0343) employer: Cardsdirect
At Cards Direct, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and team development. Located in the heart of Staines-Upon-Thames, our part-time Key Holding Sales Assistants enjoy flexible hours, opportunities for personal growth, and a supportive environment where making people smile is at the core of our mission. Join us to be part of a dynamic team that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holding Sales Assistant Staines (0343)
✨Tip Number 1
Get to know the store and its vibe! Before your interview, pop in and chat with the team. This shows you're genuinely interested and helps you understand what makes them tick.
✨Tip Number 2
Show off your customer service skills! During the interview, share specific examples of how you've made customers smile in the past. It’s all about demonstrating that you can deliver outstanding service.
✨Tip Number 3
Be ready to talk teamwork! Highlight your experience in training or motivating others. The role is all about leading a team, so showing you can inspire others will set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Key Holding Sales Assistant Staines (0343)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you can make people smile and create a welcoming environment for our customers!
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. We love seeing concrete examples of how you've maximised sales or trained team members in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities mentioned in the job description. Show us why you’re the perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cardsdirect
✨Know the Company Inside Out
Before your interview, make sure you research Cards Direct thoroughly. Understand their values, products, and customer service approach. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Key Holding Sales Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can contribute to making people smile, as this is a core part of the job.
✨Demonstrate Leadership Potential
Since you'll be deputising in the absence of the Store Manager, it's important to showcase your leadership skills. Think of instances where you've successfully led a team or trained others. Be ready to discuss how you can motivate and develop your colleagues.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's goals, team dynamics, and how success is measured. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
