At a Glance
- Tasks: Lead the store team, deliver top-notch customer service, and maximise sales.
- Company: Join Cards Direct, a vibrant retail environment in Luton.
- Benefits: Flexible hours, competitive pay, and a fun team atmosphere.
- Other info: Great opportunity for career growth and teamwork.
- Why this job: Make people smile while developing your leadership skills in retail.
- Qualifications: Strong communication skills and a passion for customer service.
Cards Direct Luton
Unit 194, The Mall, Luton, Hertfordshire LU1 2TL
NMW / NLW
Permanent
Part-time
Hours: 0 - 16 hrs per week with flex up to 30hrs at peak periods. Weekend working required.
Reporting To: Store Manager / Deputy Manager
To lead the store team and help the Store manager effectively manage the store to maximise sales and exceed targets.
To deputise in the Store & Deputy Managers absence. To deliver outstanding personal customer service whilst helping motivate and develop the store team to do the same.
To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.
But, most of all…. MAKE PEOPLE SMILE! Through the product, the prices and the service.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Customer Service
- Set the highest possible standards of customer service and ensure all members of the team deliver the same
- Provide a safe environment for staff and customers, adhering to the Company Health And Safety policy
- Work with the store manager to maximise sales and offer ideas and recommendations for improvements
- In the managers absence prepare and submit all sales information to Head Office in an accurate and timely fashion
People
- Supervise and help train all team members to maximise their personal potential and in turn maximise the sales potential of the store
- Communicate effectively with the store team to ensure all company information and policies are relayed and understood
- Help with recruitment of Team Members
- Help the store manager to ensure all members of the team are fully trained in all areas of their job including the Health And Safety policies and completion of all relevant paperwork
- Ensure all controllable costs are kept within or below set budgets i.e wage costs
- Ensure the store trades effectively across all pre set hours and manage the team to ensure suitable cover at all times
Product
- Merchandise and display stock to maximise sales and in accordance to any specific Company instructions
- Minimise stock loss through theft and damages by training staff to be vigilant and handle stock in a responsible manner
- Take a pro active role in RECOMMENDING ranges and products to the store manager that will fulfil local customer needs
- Where possible ensure adequate stock is on hand to exceed sales targets
- Maintain a high level of merchandising and cleanliness to create an attractive and pleasant shopping and working experience
General
- Perform opening / closing & Cashing up duties as required
Undertake any reasonable requests from the Store Manager or Company in line with business demand
Key Holding Sales Assistant Luton (0033) employer: Cardsdirect
At Cards Direct Luton, we pride ourselves on fostering a vibrant and supportive work culture where every team member is encouraged to shine. With flexible working hours and opportunities for personal development, we empower our employees to deliver exceptional customer service while enjoying a rewarding career in a dynamic retail environment. Join us in making people smile through our products and service, all within the heart of Luton.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holding Sales Assistant Luton (0033)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cards Direct's social media and website. This will help you understand their vibe and show that you're genuinely interested in making people smile.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your commitment to outstanding service during the interview.
✨Tip Number 3
Show off your teamwork skills! Since you'll be supervising and training others, be ready to discuss how you've motivated a team in the past. We want to see that you can lead by example and keep the team engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Cards Direct family right from the start!
We think you need these skills to ace Key Holding Sales Assistant Luton (0033)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you can make people smile and create a positive shopping experience!
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. We love seeing how you've maximised sales or trained team members in the past.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Key Holding Sales Assistant role by using keywords from the job description. This shows us you’re genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Cardsdirect
✨Know the Company Inside Out
Before your interview, take some time to research Cards Direct. Understand their values, products, and what makes them unique in the retail space. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Key Holding Sales Assistant, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you can make people smile and create a positive shopping experience.
✨Demonstrate Leadership Potential
Since you'll be deputising in the absence of the Store Manager, it's important to showcase your leadership skills. Think of instances where you've motivated a team or taken charge in a challenging situation. Be ready to discuss how you can help train and develop your colleagues.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's goals, team dynamics, and how success is measured. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
