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For Companies At a Glance
- Tasks: Lead the store team, deliver excellent customer service, and maximise sales.
- Company: Join a dynamic retail company focused on customer satisfaction and team development.
- Benefits: Flexible hours, potential for increased hours during peak times, and a supportive work environment.
- Why this job: Make people smile while gaining valuable experience in retail and teamwork.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Weekend work is essential, and you'll have opportunities to develop your leadership skills.
NMW / NLW
Permanent
Part-time
Hours: 0 – 16 hrs per week with flex up to 30hrs at peak periods. Weekend working required.
Reporting To: Store Manager / Deputy Manager
To lead the store team and help the Store manager effectively manage the store to maximise sales and exceed targets.
To deputise in the Store & Deputy Managers absence. To deliver outstanding personal customer service whilst helping motivate and develop the store team to do the same.
To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.
But, most of all….MAKE PEOPLE SMILE! Through the product, the prices and the service.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Customer Service
- Set the highest possible standards of customer service and ensure all members of the team deliver the same
- Provide a safe environment for staff and customers, adhering to the Company Health And Safety policy
- Work with the store manager to maximise sales and offer ideas and recommendations for improvements
- In the managers absence prepare and submit all sales information to Head Office in an accurate and timely fashion
People
- Supervise and help train all team members to maximise their personal potential and in turn maximise the sales potential of the store
- Communicate effectively with the store team to ensure all company information and policies are relayed and understood
- Help with recruitment of Team Members
- Help the store manager to ensure all members of the team are fully trained in all areas of their job including the Health And Safety policies and completion of all relevant paperwork
- Ensure all controllable costs are kept within or below set budgets i.e wage costs
- Ensure the store trades effectively across all pre set hours and manage the team to ensure suitable cover at all times
Product
- Merchandise and display stock to maximise sales and in accordance to any specific Company instructions
- Minimise stock loss through theft and damages by training staff to be vigilant and handle stock in a responsible manner
- Take a pro active role in RECOMMENDING ranges and products to the store manager that will fulfil local customer needs
- Where possible ensure adequate stock is on hand to exceed sales targets
- Maintain a high level of merchandising and cleanliness to create an attractive and pleasant shopping and working experience
General
- Perform opening / closing & Cashing up duties as required
Undertake any reasonable requests from the Store Manager or Company in line with business demand
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Key Holding Sales Assistant Leicester (0423) employer: Cardsdirect
Contact Detail:
Cardsdirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holding Sales Assistant Leicester (0423)
✨Tip Number 1
Familiarise yourself with the store's products and services. Understanding what you’re selling will not only help you provide better customer service but also show your enthusiasm for the role during any discussions.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated a team in the past. This will be crucial as you'll need to supervise and train team members effectively.
✨Tip Number 3
Be prepared to discuss your ideas for improving sales and customer experience. Showing that you can think critically about the business will impress the hiring managers.
✨Tip Number 4
Highlight your ability to maintain high standards of merchandising and cleanliness. Share any relevant experiences where you’ve successfully managed these aspects in previous roles.
We think you need these skills to ace Key Holding Sales Assistant Leicester (0423)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to motivate a team and exceed sales targets.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role. Mention how you can contribute to making customers smile and improving store performance.
Showcase Relevant Skills: Emphasise skills such as communication, training, and merchandising in your application. Provide examples of how you've successfully implemented these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Cardsdirect
✨Showcase Your Customer Service Skills
Since the role emphasises outstanding customer service, be prepared to share specific examples of how you've provided excellent service in the past. Highlight any experiences where you went above and beyond to make customers smile.
✨Demonstrate Leadership Potential
As a Key Holding Sales Assistant, you'll need to lead the team in the absence of the Store Manager. Discuss any previous leadership roles or experiences where you motivated a team, even if it was informal. This will show your capability to step up when needed.
✨Understand the Company Policies
Familiarise yourself with the company's policies and procedures, especially regarding health and safety. Being able to discuss these during the interview will demonstrate your commitment to maintaining a safe environment for both staff and customers.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing stock loss. Practising your responses to these scenarios can help you articulate your problem-solving skills effectively.
