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For Companies At a Glance
- Tasks: Lead the store team, deliver excellent customer service, and maximise sales.
- Company: Join Cards Direct, a vibrant retail company focused on making people smile.
- Benefits: Flexible hours, potential for increased hours during peak times, and a fun work environment.
- Why this job: Great opportunity to develop leadership skills while creating a positive shopping experience.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Weekend work is essential, and you'll be part of a supportive team.
The predicted salary is between 10000 - 15000 £ per year.
Cards Direct Colchester
NMW / NLW
Permanent
Part-time
Hours: 0 – 16 hrs per week with flex up to 30hrs at peak periods.Weekend working required.
Reporting To: Store Manager / Deputy Manager
To lead the store team and help the Store manager effectively manage the store to maximise sales and exceed targets.
To deputise in the Store & Deputy Managers absence. To deliver outstanding personal customer service whilst helping motivate and develop the store team to do the same.
To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.
But, most of all….MAKE PEOPLE SMILE! Through the product, the prices and the service.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Customer Service
- Set the highest possible standards of customer service and ensure all members of the team deliver the same
- Provide a safe environment for staff and customers, adhering to the Company Health And Safety policy
- Work with the store manager to maximise sales and offer ideas and recommendations for improvements
- In the managers absence prepare and submit all sales information to Head Office in an accurate and timely fashion
People
- Supervise and help train all team members to maximise their personal potential and in turn maximise the sales potential of the store
- Communicate effectively with the store team to ensure all company information and policies are relayed and understood
- Help with recruitment of Team Members
- Help the store manager to ensure all members of the team are fully trained in all areas of their job including the Health And Safety policies and completion of all relevant paperwork
- Ensure all controllable costs are kept within or below set budgets i.e wage costs
- Ensure the store trades effectively across all pre set hours and manage the team to ensure suitable cover at all times
Product
- Merchandise and display stock to maximise sales and in accordance to any specific Company instructions
- Minimise stock loss through theft and damages by training staff to be vigilant and handle stock in a responsible manner
- Take a pro active role in RECOMMENDING ranges and products to the store manager that will fulfil local customer needs
- Where possible ensure adequate stock is on hand to exceed sales targets
- Maintain a high level of merchandising and cleanliness to create an attractive and pleasant shopping and working experience
General
- Perform opening / closing & Cashing up duties as required
Undertake any reasonable requests from the Store Manager or Company in line with business demand
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Key Holding Sales Assistant Colchester (0183) employer: Cardsdirect
Contact Detail:
Cardsdirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holding Sales Assistant Colchester (0183)
✨Tip Number 1
Familiarise yourself with the products and services offered by Cards Direct. Understanding their range will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the company. Whether it's through a phone call or in-store visit, make sure to display a friendly and helpful attitude, as this aligns with their goal of making people smile.
✨Tip Number 3
Prepare examples of how you've successfully worked in a team or led a group in previous roles. Highlighting your leadership and training experiences will demonstrate your capability to support the Store Manager and motivate the team.
✨Tip Number 4
Research the local market and customer preferences in Colchester. Being able to discuss specific ideas for product recommendations or improvements during your interview will show your initiative and understanding of the role.
We think you need these skills to ace Key Holding Sales Assistant Colchester (0183)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you led a team or trained others, as these are key responsibilities for the Key Holding Sales Assistant position.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to motivate a team. Mention specific examples of how you've made customers smile in past roles, as this aligns with the company's ethos.
Showcase Your Flexibility: Since the role requires weekend working and flexibility in hours, make sure to mention your availability clearly in your application. Highlight any previous experience in similar flexible roles.
Highlight Health and Safety Awareness: Given the importance of adhering to health and safety policies, include any relevant training or experience you have in this area. This will demonstrate your commitment to creating a safe environment for both staff and customers.
How to prepare for a job interview at Cardsdirect
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided outstanding service in the past. Highlight any experiences where you went above and beyond to make a customer smile.
✨Demonstrate Leadership Potential
As a Key Holding Sales Assistant, you'll need to lead the team in the absence of the Store Manager. Discuss any previous leadership roles or experiences where you motivated a team or trained new members, showcasing your ability to step up when needed.
✨Understand the Company’s Values
Familiarise yourself with Cards Direct's mission to 'make people smile'. During the interview, express how your personal values align with this mission and provide examples of how you can contribute to creating a positive shopping experience.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing stock loss. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills and adherence to company policies.
