At a Glance
- Tasks: Lead the store team, deliver top-notch customer service, and maximise sales.
- Company: Join Cards Direct, a vibrant retail environment focused on smiles.
- Benefits: Flexible hours, competitive pay, and a fun team atmosphere.
- Other info: Perfect for students seeking part-time work with growth potential.
- Why this job: Make a difference by creating a positive shopping experience for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 12 € per hour.
Cards Direct Chester NMW / NLW Permanent Part-time
Hours: 0 - 16 hrs per week with flex up to 30hrs at peak periods. Weekend working required.
Reporting To: Store Manager / Deputy Manager
To lead the store team and help the Store manager effectively manage the store to maximise sales and exceed targets. To deputise in the Store & Deputy Managers absence. To deliver outstanding personal customer service whilst helping motivate and develop the store team to do the same. To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures. But, most of all….MAKE PEOPLE SMILE! Through the product, the prices and the service.
Summary of Key Responsibilities
- Customer Service
- Set the highest possible standards of customer service and ensure all members of the team deliver the same.
- Provide a safe environment for staff and customers, adhering to the Company Health And Safety policy.
- Work with the store manager to maximise sales and offer ideas and recommendations for improvements.
- In the managers absence prepare and submit all sales information to Head Office in an accurate and timely fashion.
- People
- Supervise and help train all team members to maximise their personal potential and in turn maximise the sales potential of the store.
- Communicate effectively with the store team to ensure all company information and policies are relayed and understood.
- Help with recruitment of Team Members.
- Help the store manager to ensure all members of the team are fully trained in all areas of their job including the Health And Safety policies and completion of all relevant paperwork.
- Ensure all controllable costs are kept within or below set budgets i.e wage costs.
- Ensure the store trades effectively across all pre set hours and manage the team to ensure suitable cover at all times.
- Product
- Merchandise and display stock to maximise sales and in accordance to any specific Company instructions.
- Minimise stock loss through theft and damages by training staff to be vigilant and handle stock in a responsible manner.
- Take a pro active role in RECOMMENDING ranges and products to the store manager that will fulfil local customer needs.
- Where possible ensure adequate stock is on hand to exceed sales targets.
- Maintain a high level of merchandising and cleanliness to create an attractive and pleasant shopping and working experience.
- General
- Perform opening / closing & Cashing up duties as required.
- Undertake any reasonable requests from the Store Manager or Company in line with business demand.
Key Holding Sales Assistant Chester (0873) employer: Cardsdirect
At Cards Direct Chester, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. With flexible part-time hours and opportunities for personal growth, we encourage our staff to develop their skills while delivering outstanding customer service in a supportive environment. Join us in making people smile through our products and service, all while enjoying the benefits of working in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holding Sales Assistant Chester (0873)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or upsell products. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Don’t just focus on your experience; highlight your passion for making people smile! Share stories about how you've gone above and beyond for customers in the past. This will show that you understand the importance of customer service in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Key Holding Sales Assistant Chester (0873)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially if it relates to customer service.
Tailor Your Application:Make sure to tailor your application to the Key Holding Sales Assistant role. Highlight any relevant experience you have in retail or customer service, and don’t forget to mention how you can help us make people smile!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what’s important. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cardsdirect
✨Know the Company Inside Out
Before your interview, take some time to research Cards Direct. Understand their values, products, and what makes them unique in the retail space. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Key Holding Sales Assistant, delivering outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can motivate others to do the same, as this aligns perfectly with the role's responsibilities.
✨Demonstrate Leadership Potential
Since you'll be deputising in the absence of the Store Manager, it's important to showcase your leadership skills. Think of instances where you've successfully led a team or taken initiative. Be ready to discuss how you would support and train your colleagues to maximise their potential.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's goals, team dynamics, and how success is measured. This not only shows your interest but also helps you determine if the role is the right fit for you.
