Store Manager in Guildford

This is a great opportunity to join a growing business with solid plans for expansion.

Our purpose and passion of Making People Smile reflects our culture. We are looking for people who are fun, creative, energetic, team players and share our passion in making both our customers and our colleagues smile.

Our team has a huge amount of experience in the card and gift market and we are fast becoming a well-known high street brand having grown from one store to over sixty stores in the last decade.

Job Summary and Mission

To effectively manage the store, maximising sales to exceed targets. To deliver outstanding personal customer service whilst motivating and developing the store team to do the same. To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures. But, most of all, MAKE PEOPLE SMILE!

Summary of Key Responsibilities

• Leadership
  • Setting SMART goals for the team, developing staff capability, and role modelling company best practice.
  • Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
  • Displays a customer comes first attitude by training and holding the store team accountable for delivering legendary customer service.
  • Drives the implementation of company programs by directly motivating and instructing the store team.
  • Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct.
  • Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
  • Provides coaching and direction to the store team to take action and to achieve operational goals.
  • Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
• Planning and Execution
  • Monitors and manages store staffing levels to ensure optimal staff development and recruitment.
  • Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations & merchandising standards.
• Business Requirements
  • Solicits customer feedback to understand customer needs and the needs of the local community.
  • Uses all operational tools to plan for and achieve operational excellence in the store.
  • Utilises management information tools and analyses financial reports to identify and address trends and issues in store performance.
  • Ensures product & cash security at all times.
  • Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times.
• Staff Development & Team Building
  • Actively manages team members by regularly providing feedback, and setting challenging goals to improve staff performance.
  • Challenges and inspires team members to achieve business results.
  • Ensures team members adhere to legal and operational compliance requirements.
  • Recognises and reinforces individual and team accomplishments.
  • Utilises and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected.

Summary of Experience

• Progressively responsible retail experience
• Customer service experience in a retail environment

Required Knowledge, Skills and Abilities

• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage store operations independently
• Ability to manage effectively in a fast paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources to ensure that established service levels are achieved at all times
• Interpersonal skills
• Organization and planning skills
• Strong operational skills in a customer service environment
• Strong problem solving skills
• Team building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Core Competencies

• Puts the customer first
• Works well with others
• Leads courageously
• Develops continuously
• Achieves results