At a Glance
- Tasks: Provide top-notch support to clients and resolve technical issues efficiently.
- Company: Join a successful tech company that values excellence and innovation.
- Benefits: Competitive salary, remote work, mobile phone allowance, and professional development.
- Other info: Flexible 4 days on, 4 days off rota perfect for students or those currently unemployed.
- Why this job: Make a real difference while working with the latest technology in a supportive team.
- Qualifications: Experience as a Support Engineer and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Support Engineer, you need to use your experience and knowledge to carry out more complex tasks. To be effective, you need to be comfortable liaising with clients and should be happy to attend customer sites when required. Your working hours will be from 7.30pm to 7.30am (UK time) in a “4 days in / 4 days off rota”.
Your Responsibilities:
- Providing an excellent customer experience at all times
- Provide support efficiently to a variety of clients
- Provide a proactive escalation point as and when required to resolve
- Liaise with partners and motivating companies to resolve client’s issues
- Managing client expectations and prioritising issues
- Take time to review user and ticket history before attending to any escalated request
- Work to resolve and respond to issues based on agreed customer SLAs
Your Attributes:
- Previous relevant experience as a Support Engineer
- Extensive experience with Active Directory, Microsoft servers and VMware
- Strong networking skills, virtual environments, and storage
- O365 / MS Exchange
- Have relevant formal qualifications
- Really enjoy helping others and providing superb customer service
- Excellent spoken and written communication skills
- Good prioritisation, organisation and troubleshooting skills
- Can ensure a clear vetting process
- Is essential not to have a full-time job at the moment (we will only consider candidates who are studying or are unemployed)
The Package:
- Competitive salary (dependent on your experience) pro rata as a part time employee
- Remote work
- Part of a happy team that is focused on providing great support
- Exposure to multiple clients and technology
- A mobile phone allowance
- An employee referral bonus
- Anniversary rewards
- Professional development and training
This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Therefore, if you feel you are ready to make a real difference and have the right attributes for this role, have the ambition to excel, please apply.
Thanks again for your interest, we are looking forward to speaking with you!
Night Support Engineer in London employer: Cardonet
Cardonet is an excellent employer for those looking to kickstart their career in IT support, offering a vibrant work culture in the heart of London. With competitive salaries, private medical insurance, and 28 days of annual leave, we prioritise employee well-being while providing clear pathways for career growth and development. Join us to be part of a dedicated team that values collaboration, learning, and making a meaningful impact for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Night Support Engineer in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cardonet and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cardonet and let us see your personality shine through!
We think you need these skills to ace Night Support Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cardonet.
Get Familiar with Our Brand:Before applying, take some time to learn about Cardonet and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cardonet
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cardonet.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cardonet will surely appreciate.
