At a Glance
- Tasks: Provide top-notch support to clients and resolve technical issues efficiently.
- Company: Join a successful tech company that values excellence and innovation.
- Benefits: Competitive salary, remote work, mobile phone allowance, and professional development.
- Other info: Flexible 4 days on, 4 days off rota perfect for students or those currently unemployed.
- Why this job: Make a real difference while working with the latest technology in a supportive team.
- Qualifications: Experience as a Support Engineer and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Support Engineer, you need to use your experience and knowledge to carry out more complex tasks. To be effective, you need to be comfortable liaising with clients and should be happy to attend customer sites when required. Your working hours will be from 7.30pm to 7.30am (UK time) in a “4 days in / 4 days off rota”.
Your Responsibilities:
- Providing an excellent customer experience at all times
- Provide support efficiently to a variety of clients
- Provide a proactive escalation point as and when required to resolve
- Liaise with partners and motivating companies to resolve client’s issues
- Managing client expectations and prioritising issues
- Take time to review user and ticket history before attending to any escalated request
- Work to resolve and respond to issues based on agreed customer SLAs
Your Attributes:
- Previous relevant experience as a Support Engineer
- Extensive experience with Active Directory, Microsoft servers and VMware
- Strong networking skills, virtual environments, and storage
- O365 / MS Exchange
- Have relevant formal qualifications
- Really enjoy helping others and providing superb customer service
- Excellent spoken and written communication skills
- Good prioritisation, organisation and troubleshooting skills
- Can ensure a clear vetting process
- Is essential not to have a full-time job at the moment (we will only consider candidates who are studying or are unemployed)
The Package:
- Competitive salary (dependent on your experience) pro rata as a part time employee
- Remote work
- Part of a happy team that is focused on providing great support
- Exposure to multiple clients and technology
- A mobile phone allowance
- An employee referral bonus
- Anniversary rewards
- Professional development and training
This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Therefore, if you feel you are ready to make a real difference and have the right attributes for this role, have the ambition to excel, please apply.
Thanks again for your interest, we are looking forward to speaking with you!
Night Support Engineer in London employer: Cardonet
Cardonet is an excellent employer for those looking to kickstart their career in IT support, offering a vibrant work culture in the heart of London. With competitive salaries, private medical insurance, and 28 days of annual leave, we prioritise employee well-being while providing clear pathways for career growth and development. Join us to be part of a dedicated team that values collaboration, learning, and making a meaningful impact for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Night Support Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cardonet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cardonet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Night Support Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cardonet:Your cover letter is your chance to shine! Tell us why you want to work at Cardonet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cardonet!
How to prepare for a job interview at Cardonet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
