At a Glance
- Tasks: Provide on-site IT support and resolve technical issues for clients.
- Company: Join a successful tech company known for its innovative solutions.
- Benefits: Competitive salary, private medical insurance, and mobile phone allowance.
- Other info: Enjoy team events, professional development, and volunteer opportunities.
- Why this job: Make a real difference while working with the latest technology.
- Qualifications: Knowledge of IT infrastructure and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
As an On-site IT Support Engineer, you will be part of the most recognisable, client-facing team and responsible for assisting 1st, 2nd, project, and all other teams to solve technical problems that require onsite support. You will be needed also to perform any scheduled site visits as well as providing remote support when required. You will be also responsible for reviewing the work completed by all other teams to best manage their time and the client’s expectations.
Your Responsibilities
- Always provide excellent customer experience
- Provide a proactive escalation point for 1st and 2nd Line Support teams as and when required to resolve
- Work to resolve and respond to issues based on agreed customer SLAs
- Ensure client communication is prioritised
- Provide on-site support to resolve client issues (such as onsite support, project support/assistance, system deployment, etc)
- Take time to review user and ticket history before attending to any escalated request
- Conduct in-house IT support for internal users as and when required
- Set up new equipment (PCs / Laptop / Mobile / etc.) for new users. Install, test, and monitor servers and firewalls
- Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.
- Undertake any other duties as requested by the Helpdesk Manager, Operations Director, or Managing Partners.
Your Attributes
- Knowledge and understanding of IT infrastructure solutions
- Ability to engage meaningfully with all stakeholders
- Solid technical background with an ability to give instructions to a non-technical audience
- Great organisation and problem-solving skills
- Confidence to build relationships and deal with a variety of situations
- Comfortable supporting a wide variety of technology, from virtualisation, ideas about backup, MS Exchange, Active Directory and Office 365, to virtual environments, networks, and storage.
- Experience working on Firewalls (SonicWall)/ Switches and Servers (HP) and CISCO
- CCNA certification is an added advantage.
- Should be flexible working as 1st line/2nd Line engineer.
- Good Customer Service skills.
- On call when required.
The Package
- Competitive salary (dependent on your experience)
- Private Medical Insurance
- Part of a happy team that is focused on providing great support
- Exposure to multiple clients and technology
- A mobile phone allowance
- Variety of team events
- An employee referral bonus
- Paid time to volunteer for charity work or take part in not-for-profit activities
- Professional development and training
This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Therefore, if you feel you are ready to make a real difference and have the right attributes for this role, have the ambition to excel, please apply.
Field Engineer in London employer: Cardonet
Cardonet is an excellent employer for those looking to kickstart their career in IT support, offering a vibrant work culture in the heart of London. With competitive salaries, private medical insurance, and 28 days of annual leave, we prioritise employee well-being while providing clear pathways for career growth and development. Join us to be part of a dedicated team that values collaboration, learning, and making a meaningful impact for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cardonet values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cardonet might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cardonet!
✨Direct Apply to Cardonet
Let's not forget to apply directly through the Cardonet website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cardonet.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cardonet. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cardonet
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
