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- Tasks: Provide on-site IT support and resolve technical issues for clients.
- Company: Join a successful tech company known for its innovative solutions.
- Benefits: Competitive salary, private medical insurance, and mobile phone allowance.
- Other info: Enjoy team events, professional development, and volunteer opportunities.
- Why this job: Make a real difference while working with the latest technology.
- Qualifications: Knowledge of IT infrastructure and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
As an On-site IT Support Engineer, you will be part of the most recognisable, client-facing team and responsible for assisting 1st, 2nd, project, and all other teams to solve technical problems that require onsite support. You will be needed also to perform any scheduled site visits as well as providing remote support when required. You will be also responsible for reviewing the work completed by all other teams to best manage their time and the client’s expectations.
Your Responsibilities
- Always provide excellent customer experience
- Provide a proactive escalation point for 1st and 2nd Line Support teams as and when required to resolve
- Work to resolve and respond to issues based on agreed customer SLAs
- Ensure client communication is prioritised
- Provide on-site support to resolve client issues (such as onsite support, project support/assistance, system deployment, etc)
- Take time to review user and ticket history before attending to any escalated request
- Conduct in-house IT support for internal users as and when required
- Set up new equipment (PCs / Laptop / Mobile / etc.) for new users. Install, test, and monitor servers and firewalls
- Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.
- Undertake any other duties as requested by the Helpdesk Manager, Operations Director, or Managing Partners.
Your Attributes
- Knowledge and understanding of IT infrastructure solutions
- Ability to engage meaningfully with all stakeholders
- Solid technical background with an ability to give instructions to a non-technical audience
- Great organisation and problem-solving skills
- Confidence to build relationships and deal with a variety of situations
- Comfortable supporting a wide variety of technology, from virtualisation, ideas about backup, MS Exchange, Active Directory and Office 365, to virtual environments, networks, and storage.
- Experience working on Firewalls (SonicWall)/ Switches and Servers (HP) and CISCO
- CCNA certification is an added advantage.
- Should be flexible working as 1st line/2nd Line engineer.
- Good Customer Service skills.
- On call when required.
The Package
- Competitive salary (dependent on your experience)
- Private Medical Insurance
- Part of a happy team that is focused on providing great support
- Exposure to multiple clients and technology
- A mobile phone allowance
- Variety of team events
- An employee referral bonus
- Paid time to volunteer for charity work or take part in not-for-profit activities
- Professional development and training
This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Therefore, if you feel you are ready to make a real difference and have the right attributes for this role, have the ambition to excel, please apply.
Field Engineer in London employer: Cardonet
Contact Detail:
Cardonet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you’d handle specific technical issues and customer interactions, as this will show your problem-solving skills.
✨Tip Number 3
Showcase your technical skills! Bring along examples of past projects or challenges you've tackled. This can really impress interviewers and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Engineer role. Highlight your technical background and customer service skills, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Be sure to mention any relevant experience with technologies like MS Exchange or Cisco!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide excellent customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cardonet
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT infrastructure solutions, firewalls, and networks. Be ready to discuss your experience with specific technologies like SonicWall, HP servers, and CISCO. This will show that you're not just familiar with the tools but can also engage meaningfully with stakeholders.
✨Showcase Your Customer Service Skills
Since this role is client-facing, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved issues under pressure or communicated effectively with non-technical audiences. This will highlight your ability to manage client expectations.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a technical issue on-site or how you'd prioritise tasks based on SLAs. Practising these scenarios can help you articulate your problem-solving skills and organisational abilities during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the types of projects you'll be involved in, or how they measure success in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.