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- Tasks: Manage customer accounts and oversee the order-to-cash process in EMEA.
- Company: Join Cardolite Corporation, a leader in sustainable manufacturing using innovative Cashew Nutshell Liquid technology.
- Benefits: Enjoy an international work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values communication and problem-solving in a global setting.
- Qualifications: 5 years in customer service or sales support; fluent in Dutch and English plus one more language.
- Other info: Experience with ERP systems like Odoo is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Cardolite Corporation is a leading global manufacturer and developer of products based on annually renewable Cashew Nutshell Liquid technology for the coatings, adhesives, composites, foam and friction industries. We are looking for a customer service representative to cover the EMEA (Europe, the Middle East, Africa) region. This position will report to the EMEA Customer Service Manager.
KEY RESPONSIBILITIES:
- Responsible for managing multiple accounts in the EMEA region for the entire process (order to cash)
- Order taking: to enter orders in the ERP system (Odoo) and send out order confirmations
- Supply chain: stock management and arrangement of deliveries
- Processing invoices and after-care
- Sales support (offers, samples, marketing)
PROFILE:
- Min. 5 years relevant experience in customer service or sales support/supply chain.
- Excellent communication skills with the ability to build strong working relationships with customers and colleagues.
- Fluent in Dutch and English, with min. 1 additional language relevant for EMEA region (e.g. German, French).
- Problem solving and service orientated attitude.
- Self-motivated, accurate and flexible team player with a can-do attitude.
- Stress-resistant and multitasker.
- IT skills: Word, Excel, PowerPoint, ERP (Odoo or others)
OFFER:
Interesting job in an international business environment.
Customer Service Representative employer: Cardolite Corporation
Contact Detail:
Cardolite Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the ERP system Odoo, as it's crucial for managing orders and stock. Consider taking an online course or watching tutorials to get a head start on how it works.
✨Tip Number 2
Brush up on your language skills, especially in Dutch and any additional languages relevant to the EMEA region. Practising conversational skills can help you stand out during interviews.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your problem-solving skills and ability to multitask, as these are key traits for this role.
✨Tip Number 4
Research Cardolite Corporation and their products thoroughly. Understanding their market and how your role fits into their operations will show your genuine interest and help you during discussions.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service or sales support, especially within the EMEA region. Emphasise your language skills and any specific IT skills related to ERP systems like Odoo.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention your experience managing accounts and how you can contribute to the team at Cardolite Corporation.
Highlight Multilingual Skills: Since the role requires fluency in Dutch and English, along with another language, make sure to clearly list your language proficiencies. Provide examples of how you've used these skills in a professional setting.
Showcase Relevant Achievements: In your application, include specific achievements from your previous roles that demonstrate your ability to manage multiple accounts, handle order processing, and provide excellent customer support. Use metrics where possible to quantify your success.
How to prepare for a job interview at Cardolite Corporation
✨Showcase Your Language Skills
Since the role requires fluency in Dutch and English, along with another relevant language, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in your additional language.
✨Highlight Your Customer Service Experience
With a minimum of 5 years in customer service or sales support required, make sure to share specific examples from your past roles. Discuss how you managed accounts, handled orders, and resolved customer issues effectively.
✨Demonstrate Problem-Solving Skills
The company values a problem-solving attitude, so prepare to discuss scenarios where you've successfully navigated challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with ERP Systems
As the role involves using an ERP system like Odoo, it’s beneficial to have a basic understanding of how such systems work. If you have experience with Odoo or similar software, be ready to talk about it and how it has helped you in previous roles.
